Customer Experience Operations Manager in Corner Renovation

We are looking for an experiencedCustomer Experience Operations Manager, who will take over the operational part of projects for the manufacture of individual kitchens - from production to delivery, installation and final closing of the project. This role will suit someone who values responsibility, clear communication and knows how to transform complex processes into an understandable and manageable system.

You will be responsible for the customer experience after the sale, accompanying each project and acting as the main point of coordination between customers and the manufacturer, designers, logistics partners and installation teams — to ensure smooth implementation, transparent communication and effective resolution of issues.

What is CORNER Renovation?

CORNER is a kitchen brand that designs and manufactures high-quality custom kitchens for customers all over the world the world As a technology company, we develop our own tools to make the home renovation process as simple and convenient as possible. Our team works remotely from Ukraine, Europe and Latin America, and we continue to grow - so we are looking for new talents who want to be part of our team.

Our mission is simple: to help people create the spaces they dream of. If this resonates with you, we will be glad to see you in our team.

Your area of responsibility

• Being the main point contact for customers during production, delivery, installation and closing of the project
  

• Maintain strong relationships with customers throughout project, providing a positive and clear customer experience at every stage track project status and ensure timely production
  

• Run projects into production after design approval, maintaining timings, samples and technical coordination
  

• Resolve technical issues between design and production teams
  

• Manage budgets, invoices and payment schedules, check the correctness of invoices and resolve discrepancies
  

• Build and maintain working relationships with manufacturers, suppliers, installers and logistics partners, acting as the primary operational point of contact
  

• Coordinate delivery, unloading and installation
  

• Maintain project timings, coordination and resolution of issues between all involved parties
  

• Manage the punch list, substitutions and documentation of the final closure of the project
  

Who are we looking for

• 4+ years of experience in an operational role with full project responsibility (logistics companies, furniture manufacturing, design or architecture studios)
  

• Strong customer communication and customer success skills, including managing expectations, complex conversations and problem solving
  

• Proven ability to manage timings, coordination and multiple stakeholders in parallel
  

• Sufficient command of the English language (oral and written)
  

• High attention to detail and the ability to work autonomously with proper prioritization
  

• Resistance, perseverance and calm decision-making in a dynamic environment
  

What we offer

• A role with real responsibility and direct impact on the success of projects
  

• Working with international suppliers and customers
  

• 20 paid vacation days + paid sick days
  

• A flexible and supportive team culture
  

• Growth opportunities in a fast-growing international company
  

• Compensation of 50% of the cost of professional courses and educational programs