Customer Experience Manager (NPS) in Brokard-Ukrayina, TOV

Brokard-Ukraine- the largest operator of the Ukrainian perfume and cosmetic market in the Luxury segment. Company manages the perfume and cosmetic stores under Brocard brands and online stores brocard.ua . Strong>

Net Promoter manager Score (NPS) will be responsible for the development and implementation of strategies to improve customer satisfaction and keep them in the company. The main task is to analyze and optimize the NPS indicator, as well as the introduction of initiatives aimed at increasing customer loyalty. Strong> Analysis and Monitoring NPS:

• Regular Collect Customer Data to determine their level Satisfaction.
• Analysis of data obtained to identify trends and problem areas. >
• Strategies Development:
  Creation and Implementation of Strategies to improve NPS and Customer keeping. /
  • Communication with customers:
    • Interactions with customers to collect feedback and solving problem situations.
    • Development and implementation of loyalty and customer retention programs. >
    • Reporting: Preparing regular NPS reports and suggestions on their improvement.
    • ad-hoc Research: Preparing and conducting research-independently or with agency

    requirements for candidate:

    • Higher education in marketing, business administration or related directions.
    • Minimum 2 years of experience in client experience management or marketing.
    • The ability to analyze data and develop effective strategies on their basis. multitasking environment and prioritizing tasks. NPS (preferably) monitoring. > Fully official "white" wages;
    • graph: remotely Mon-Fri from 9:00 to 18:00, Sat and Sun weekends;
    • Opportunity of professional and career growth.