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Customer Experience Manager (Customer Experience Manager) in Silpo
14 March
7 views
Silpo
Without experience
Kyiv
Full-time work
Silpo (and now also implemented express delivery) and develop excessive delivery of products and dishes under the new brand LOKO already in many cities of Ukraine; FONT-STYLE: Normal " We dream of improving them daily, and for this we need cx Manager in the e-com team. 700 "> than You will be engaged in : Analyze for all feedback sources (support, sneakers, NPS, CSI) the difficulty that our guest faces, " Style = "font-weight: 400"> Form projects and initiatives in cross-functional
Silpo (and now also implemented express delivery) and develop excessive delivery of products and dishes under the new brand LOKO already in many cities of Ukraine; FONT-STYLE: Normal " We dream of improving them daily, and for this we need cx Manager in the e-com team. 700 "> than You will be engaged in :
- Analyze for all feedback sources (support, sneakers, NPS, CSI) the difficulty that our guest faces,
- " Style = "font-weight: 400"> Form projects and initiatives in cross-functional departments;
- Make a regular committee of the E-Com. style = "font-weight: 400"> Organize regular Mystery Shopper among competitive delivery and reporting guests.
You are ours Dream
- Project management experience and implementation of service improvement strategies is mandatory; 400 "> Ability to identify system problems and group them into projects;?
- Understanding Lean processes will be a plus; FONT-STYLE: NORMAL "> And what do we promise :
- count on us. stable salary and official employment. Style = "Font-Weight: 700"> Be healthy .Grame of Psychological Support.
- pour instantly. Assistance to colleagues and leaders in adaptation of beginners
- proud of the work . Career in a company that is part of Ukraine's top rheilers. Various trainings, discounts on foreign language learning or attending sports facilities. Style = "font-weight: 400"> feel especially . Special offers in companies owned by Fozzy Group. Discounts for your own production "Silpo" (cooking, baking, confectionery, tea and coffee).
- are comfortable . Modern, bright and cozy office on the left bank of the Dnieper, where even with disconnections light, but you can also work remotely. Looking forward!
Without experience
Kyiv
Full-time work