Customer experience improvement manager in DNIPRO-M, OOO

Hello, our future colleague!

Interesting facts about us:

• We are from Ukraine and are already represented in the European market, namely in: Poland, Czech Republic, Hungary and Spain;
• Network of branded salons 600+
• Network of service centers 140+; font-style: normal">#1

What will make you happy, besides a cool team and an interesting job?

• Professional growth to the maximum. Our own Academy of Corporate Education will help you with both professional and personal skills;
• Buy a tool with cashback. 30% is returned from the purchase of Dnipro-M products;
• Travel profitably. Discounts on fuel and products as part of the gas station loyalty program;
• Renew your equipment at a good price. You get special discounts on electronics through our partner program;
• Take care of your health: We have discounts for medical laboratory services;
• Special conditions for subscriptions to fitness clubs to maintain health and energy to the maximum;
• Own football team;
• Transfer from metroT. Shevchenko straight to the office and back;
• Convenient work schedule:5/2 from 9:00 to 18:00 (office/hybrid).

A little about your daily tasks in this position:

• planning and coordination of service improvement projects;
• analysis of customer behavior and transformation of data into understandable insights and reports;
• project management from idea to implementation and interaction with by stakeholders;
• control of KPI execution, performance monitoring and correction of deviations;
• initiation of solutions to improve the customer experience;
• customer journey updating and elimination of operational failures;
• market and competitor analysis in the direction ofrvis and service.

It will be interesting for you if you:

• oriented (a) on the result and know how to bring tasks to the end;
• have a general understanding key metrics of customer experience (NPS, CSAT, CSI, BHT) and KPI of project work;
• you can analyze the customer journey and find points for improvement;
• you have the skills to effectively coordinate cross-functional teams and interact with stakeholders;
• you know project management approaches (Lean, Agile, Waterfall) and apply them in practice;
• proactive and ready to be a driver of change.

Ready for a challenge? Send your resume - we are waiting for a strong player to join our team!