Customer Experience Associate in BYREDO

Отправьте личное сообщение участнику, разместившему вакансию от лица компании BYREDO Tadji Farrish Tadji Farrish Talent Acquisition Specialist , Recruiter, Human Resources ABOUT THE JOBBYREDO is seeking an Customer Experience Associate to provide customers with assistance across all aspects of the sales funnel that align with the Byredo values and standards. The Customer Experience Associate will answer customer inquiries across a variety of channels and assist with order issues, product recommendations and all Byredo-related questions, primarily servicing Byredo.com but across retail and wholesale as well. This position is based out of the NYC office with a hybrid work schedule.People: Monitors, listens, and responds to customer inquiries while sustaining the appropriate tone of voice across all touchpointsEnsures quality customer service outreach is consistent across all platforms and provide audiences with appropriate and informative information in a timely mannerDevelops and retains strong customer relationships generating leads for e-commerce and retail VIP programsCommunicates local needs to Customer Experience Manager in a timely mannerMonitor quality of service and provide customer insights and reports to Customer Service Manager weeklyOperations:Handles all incoming customer services inquiries via phone, email, and chatEscalates customer service inquiries when necessary to the correct departments and managementResponsible for the eCommerce return process-ensuring returns are processed correct at the warehouse and manually refunding customers speedily.Work closely with retail teams and warehouse with orders and omnichannel initiativesAssist in detailing customer post purchase journey and providing ongoing testing and improvementsTrack competitive behavior and isolate business opportunitiesYou Have...3+ years experience in customer service, e-commerce operationsZenDesk, Magento, & SAP experience (preferred)Experience working with multiple vendorsExperience and passion for the Beauty/Luxury industryExperience using MS Excel, PowerPoint, and WordStrong analytical and organizational skills with high attention to detailStrong communication skillsPositive and proactive attitude with excellent interpersonal skills and an ability to build rapport with customersYou are...Strong work ethicInterest in ecommerce and digital marketingProactive self-starter with an entrepreneurial spiritCompenesation:As required by the New York City salary transparency law, effective November 2022, the expected base salary for this position is between $23-24 hourly. Various factors are considered when extending offers, such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure.EEOC:Byredo is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.Diversity, Equity, and Inclusion Commitment:At Byredo, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.ABOUT BYREDO"Beauty can be many things to many people. Our job is to inspire people to be themselves." Ben Gorham, Founder of Byredo.The European luxury brand BYREDO was founded in Stockholm in 2006, with an ambition to translate memories and emotions into products and experiences.BYREDO creates and develops a range of products such as fragrance and make-up but also ByProduct, the brand category for any non-beauty projects.BYREDO is reinventing the world of luxury through a new approach, where creation is led by emotions, expressing a full and limitless brand universe.BYREDO is sold in more than 40 countries in a very high-end exclusive network worldwide, with a growing presence online and a strong focus on Ecommerce activities.We believe that through creativity, we’re able to develop timeless products, both meaningful and inspirational, to people and their lives.We believe that only great people can design & bring those beautiful projects to life.We believe on talents vs profiles, on experience vs education, on diversity vs boundaries.We believe that only powerful teams can lead together the growth of the company, and therefore, we are highly committed to our people.At BYREDO we come as we are, with the intention to learn from each other and go beyond business objectives. Show more Show less Должностной уровень Молодой специалист Тип занятости Полный рабочий день Должностные обязанности Обслуживание и поддержка клиентов, Продажи и Другое Отрасли Розничная торговля одеждой и аксессуарами и Розничная торговля предметами роскоши и украшениями