Customer Care Specialist in IT Svit

Hurma System is a Ukrainian product IT company that develops a system of HR automation, recruiting and goal management based on artificial intelligence.

Our goal is to create a unique product that helps companies grow and be the best for their employees.

Hurma System customers receive a technological and complex product with AI and high security, which is widely used by IT companies, government structures, banks and many companies from various fields of activity.

Our Customer Success team is currently looking for an attentive, tactful and inquisitive specialist who will help clients achieve their goals using the Hurma System.

If you are passionate about helping customers, have excellent communication skills and want to be part of a highly dynamic team, then this position is perfect for you!

Join the Hurma System team! Let's work together :)

Requirements:
 < /p>

- From 1 year of experience in supporting digital services (online product, online store, web services, development, etc.);
- Analytical skills and logical thinking;
- Competent oral and written communication;
- Experience with CRM;
- Skills to quickly learn new tools and services;
- The ability to quickly find the necessary information on the Internet;
- Customer-oriented and responsible attitude to any process;
- High level of empathy.

Responsibilities:

- External consultation customers regarding the functionality of the system (what functions are there and how they work); from clients regarding the use of the system;
- Solving conflict situations, working with customer negativity;
- Taking part in the formation of documentation on working with the system.

It will be a plus:

- Experience as a content manager;
- Experience in task- managers (YouTrack, Jira and others);
- Experience of interaction with LMS.

We offer:

- full remote;

- Competitive and stable salary;

- Paid vacation (28 calendar days) and sick leave (7 days);

- Regular corporate online events;

- Work in a coordinated, energetic, productive team;

- An open and pleasant working atmosphere without heavy bureaucracy.