Customer care QC Specialist in Vbet Ukraine

Hello, our future colleague!

We are Vbet Ukraine – a bookmaker and organizer of gambling games, an official representative of the VBET brand, which has been operating on the market since 2020 of Ukraine. VBET Ukraine was the first in the country to receive all three online gambling licenses from the Commission for the Regulation of Gambling and Lotteries of Ukraine.
We are looking for a Quality Control Manager who will become part of our friendly team professionals who love their work and create an atmosphere for professional development and gaining valuable experience in an international company.

Our main expectations:

• Experience in a similar position or in the field of customer support.
• High level of attention to detail, accuracy in work and responsibility.
• Proficiency in Microsoft Office at a high level.
• Strictness to service quality standards.
• Resistance to monotonous work and the ability to maintain a high level of productivity.
• Orientation on innovation and continuous process improvement.
  
  

Areas of responsibility:

• Analysis of the communication of employees of the Customer care department with customers, ensuring high standards of service.
• Identifying and fixing errors in the process of interaction with clients.
• Control over the correction of detected errors and providing feedback.
• Maintenance of detailed reporting for each agent of the Customer care department.
• Providing recommendations for improving communication and improving the quality of service.
• Checking the correctness of the transmission of requests through various communication channels.

What we are happy to offer you:

Employment and schedule: official employment and transparent salary, the company pays all taxes for you. 
Work schedule from 9:00-10:00 to 18:00-19:00 with a break for lunch and a hybrid work format for complete convenience.

Vacation and sick leave:< /strong> for your rest, the company provides 24 calendar days of vacation at the expense of the company and pays for sick leave;

Support: we care about your health of our employees, that is why we provide: health insurance after 3 months of work, unlimited psychological help for employees and full post-war adaptation for servicemen and their families;

Colleagues:people who surround you , determine the level of your life. With quality interview stages, we select the best of the best. You will work with real professionals in your field;

Development within the company: it is important to us that employees grow within the company and have the opportunity to improve their skills and achievements. And we, for our part, are ready to give you the opportunity to prove yourself and invest our experience and knowledge in you;

A little about the office and atmosphere:a comfortable office near the m . "Contract Square" with fresh fruit. A library where you can take any book you like. And we, in turn, will gladly accept your book wishes.And also PlayStation and table football - it's never sad :)

And also: we are helping our country and we believe that we will win soon!
If you have the appropriate skills and would like to join our team and become part of a wonderful team - don't wait. Send us your resume and a short motivational letter, let's get to know each other in person :)

We will be glad to see you in our team!