Customer base specialist, CRM manager in Kliringoviy Dim, AB

Purpose of the position: Effective management of communications with current customers, increase in conversion through the onboarding funnel, increase in customer use of bank services and products, decrease in customer churn

Functional responsibilities joints:

• control of the CRM system (OneBox), creation of settings and implementation of algorithms, elimination of possible problems
• search for possible methods of improving the CRM system
• analytics, working with statistical data, customer segmentation
• building a system of communication with customers and distinctiveness according to it
• development and implementation of a one-month communication plan together with business units
• preparation of "cleaning" of the client base, removal of unnecessary information and addition of necessary data
• preparation and distribution of messages to clients
• planning, control, reporting on the events.
• formation of tasks for developers, copywriters, designers, marketing managers

Necessary qualification requirements:

• CRM/retention experience as a manager or loyalty program manager
• Possession of basic MySQL, HTML skills
is desirable
• Experience in setting up CRM systems (OneBox will be a significant advantage)
• Experience in the financial niche will be an advantage
• Understanding and practical application of RFM, LTV and other relevant concepts and metrics.

Conditions:

• comfortable office in Podil near the Kontraktova Ploshcha metro station;
• confidence in the future because we guarantee compliance with all norms of labor legislation;
• professional and friendly team that helps and supports;
• medical insurance at the expense of the employer, which will allow you not to spend your personal funds on treatment;
• stable salary;

Send us your resume! We will be glad to meet you.