Customer Analytics Team Lead in ProKredit Bank / ProCredit Bank / ProCreditBank

JSC "ProCredit Bank" is a specialized bank for business, which is part of the international ProCredit group, the shareholder of which is the international financial organization ProCredit Holding (Germany). We are looking for a leader of the customer analytics team of the retail business. If you have experience in managing a team or feel that you have the potential and readiness to grow into a leadership role, we would be happy to meet you for an interview for the position of Customer Analytics Team Lead / Team Lead of the Customer Analytics Department.

Functional responsibilities:

• Coordination and development of the team of analysts and their competencies
• Development and implementation of customer analytics strategy for retail business
• Definition of key performance metrics of retail business
• Development and implementation of customer segmentation models
• Analysis of customer behavior and use of banking products
• Assessment of customer lifetime value (Customer Lifetime Value)
• Identification of churn triggers and development of programs retention
• Analysis of customer experience and satisfaction (NPS/CSAT)
• Creation and validation of targeting for communications

Requirements for candidates:< /strong>

• Experience in retail banking or fintech — from 2 years
• Practical experience in customer segmentation, development of personas and customer mapping ways
• Knowledge of statistical methods of analysis
• Experience with SQL
• Proficiency in Python/R for data analysis
• Experience with BI systems ( Tableau/Power BI)

Would be an advantage:

• English - B2+
• Experience with banking CRM systems
• Knowledge of methodology Agile
• Certifications in the field of data analytics
• Experience with loyalty management systems
• Knowledge of the specifics of digital sales channels
• Ability to work with Miro< /li>

We offer:

• Official employment and a social package in accordance with the Labor Code
• Fixed salary and transparent conditions for professional growth
• Work in a team where our corporate values ​​are of key importance: transparency, a culture of open communication, social responsibility and tolerance, high professional standards
• Medical insurance from the first official day of work
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• Working schedule: Mon-Fri, 8:45–17:15
• Educational trainings and seminars
• Hybrid format jobs
• Modern comfortable office

You can find more information about the selection process and our approach to working with personnel on the website of ProCredit Bank in the section "Working with personnel".< /p>

Send your resume and choose a reliable future with ProCredit Bank!