CRM (Retention) Manager in ASAP Solution

We are a top iGaming company that is looking for a motivated CRM (Retention) Manager to work on a unique product that already has customers in many countries. This is a great opportunity to develop your skills and reach a new level of career development.

If you have strong communication skills and the ability to develop and maintain strong relationships with the product's end users, we will be a perfect match.

What you need to do:

• Creating and managing triggers, roadmaps, and campaigns.

• Set up and maintain a cross-promotion framework, processes and best practice guidelines;

• Plan and implement cross-promotion retention strategies;

• Report regularly on the performance of retention campaigns;

• Stay on top of Igaming market opportunities and trends.

What hard skills do you need to have:

• Experience: 2+ years in the (related) industry (Gambling, Betting), CRM marketing, Retention marketing, VIP reactivation experience

• Practical skills in: Customer.io, GA4, Ahrefs, SimilarWeb, CRM;

• Successful experience in segmentation and conversion rate increase based on the existing customer base (players in our industry) with proven cases;

• Examples of building retention strategies by channels: email, SMS, push;

• Experience in VIP management and relationship management with VIP players will be a plus;

What soft skills are needed:

• Excellent oral and written communication skills;

• Strong analytical thinking;

• Good organizational skills, goal orientation, reporting skills, and user orientation are critical;

• Ability to manage content and maintain many resources.

What we offer: 

• A fixed salary based on the results of the interview and a bonus system after the probationary period;

• Work with a motivated team interested in the product;

• Fast decision-making and testing of ideas - no unnecessary bureaucracy and micromanagement;

• Work in a company where you are heard and listened to, with a manager who is open to dialogue and suggestions;

• Convenient working hours from 10:00 to 19:00;

• Ability to work completely remotely.

If you think this position is for you, don't hesitate to send your resume. Our recruiter will contact you as soon as possible!