CRM Manager (OneBox) in EasyPay

We are looking for a CRM manager who will help make our system even more efficient. If you know how to set up business processes in CRM, know how to work with technical tasks and integrations, and also love structure and details - come to us!

Why should you work with us?

• EasyPay is the market leader in terms of the number of self-service terminals.
• We are one of the best electronic payment systems in Ukraine (the service includes the easypay website. ua, more than 20,000 payment terminals throughout Ukraine, Internet acquiring, EasyPay mobile application, contactless payment system for public transport).
• The company has been working in the financial services market for 17 years and we know exactly what we are doing.
• According to the results of 2023, the company received the status of social important payment system of Ukraine.

What we expectfrom candidate:

• Experience of working in SRM OneBox from 1 year.
• Experience in creating and configuring business processes in SRM. 
• Ability to write technical tasks for the development or refinement of functionality;
• Attention to details and desire to learn.

 Responsibilities:

• Analysis and formalization of customer requirements ( initial survey of customers, preparation flowcharts, Use Case);
• Implementation of new business processes;
• Support and optimization of existing Company processes in CRM (bug fixing, user consultation, system analysis from the end user's point of view) ;
• Integrations with external and internal software: Terminal Manager, website, advertising campaigns and lead generation with partners (writing technical tasks for API development, setting up integration on the side CRM);
• Communication with development contractors: support of document flow and mutual settlements, setting tasks for development/refining;
• Training and support of the Company's users in CRM (organization of focus groups, regular surveys);
• Filling in the CRM Knowledge Base (process description, user instructions, error guide, etc.);
• Organization and configuration of the contact database (groups, interfaces, interaction options);

What we offer:

• Flexible employment conditions that meet the diverse needs of our employees.
• Annual leave 24 calendar days, paid sick days;
• Timely payment of wages;
• Opportunity to work remotely or in a modern office in Podil.