CRM manager in PROTORIA

Protoria is an exclusive network of Samsung branded stores in Ukraine. Our team implements the Samsung Experience Store project in partnership with Samsung Ukraine.

Currently, the network includes 29 brand stores in 14 cities of Ukraine strong> and its own online store samsungshop.com.ua

The Protoria company is part of the holding company of the MTI group of companies (Intertop, Pandora, Tous, etc.).

Also, for 12 years we have been helping brands build a highly effective retail business in Ukraine.

The portfolio of our projects includes — Samsung, Lenovo, Kyivstar, Huawei, Panasonic, Nokia, L'oreal, Maybelline, Garnier and others.

Our corporate culture is built on creating a better customer experience:

Protoria Values:

• Knowledge. We are a team that is constantly developing and improving our skills.
• Result. We are a team that is focused on results and search opportunities to achieve it.
• Team. The priority of teamwork is mutual respect and support, we value everyone's opinion;
• Responsibility. We - always make commitments, fulfill what we promise.
• Energy. We - charge energy, positive emotions and inspire ideas. li>

Currently, the Marketing Department has an open vacancy for CRM Manager .

Our expectations:

• Successful experience in implementing the Loyalty Program;
< li>Ability to work with specialized CRM systems;
• Understanding the specifics of retail networks;
• Responsibility;
• Result-oriented.

Main objectives:

• Working with the Samsung Loyalty Program;
• Compilation of Samsung reports - COOP;
• Documentation in SED;
• Communication with partners.

Your tasks:

• Development and implementation of development strategy Loyalty programs;
• Administration of the system;
• Development of TK of system revisions;
• Control of implementation and testing of systems;
• Development and maintenance of the retention calendar activities;
• Formation of reports on retention activities;
• Control of filling in PL questionnaires in all stores of the network (reporting);
• Viber/SMS/E-mail mailings ;
• Accepting complaints/problems from stores, helping to resolve them;
• Manual accrual/debit of bonuses;
• NPS report using CRM;

Awaiting you:

• Competent management and high level of professional culture;
• Opportunity to work on interesting tasks;< /li>
• Apply a wide range of skills and abilities;
• Official employment, official salary, all social guarantees according to the Labor Code of Ukraine;
• Corporate discounts in a group of companies, corporate mobile phone communication and corporate taxi;
• We work remotely during martial law

We are waiting for your resumes

Contacts: 067 550 68 02

HR Manager Olga Prevar< /p>

You can learn more about us here:

https://www.instagram.com/samsungshop.ua/ https://www.facebook.com/samsungshop.com.ua/

https://samsungshop.com.ua/