CRM Analyst in Kyivstar.Tech

Direct message from the participant who posted the vacancy from Kyivstar.Tech Yuliia Starodubets Yuliia Starodubets Our CRM system support team is looking for a new colleague for the role of Business / System AnalystAbout usKyivstar.Tech is a Ukrainian hybrid IT company, a resident of Diya.City. We are a subsidiary of Kyivstar, one of the largest Ukrainian telecommunications operators. Our mission is to change lives in Ukraine and in the world by creating technological solutions and products that realize the potential of companies and the needs of users. Over 500 KS.Tech specialists work every day in various areas: mobile and web solutions, as well as design, development, support and maintenance of high-performance systems and services. We believe in innovations that really bring qualitative changes, and we constantly challenge traditional approaches and solutions. Each of us is an adept of an entrepreneurial culture that allows you to never stop, develop and create new things. What will you do? Form a backlog of solutions by decomposing requirements. Collect and analyze documents and specifications. Identify and analyze stakeholder requirements. Create requirements specifications. Automate business requirements. Manage the requirements lifecycle. Prepare demo materials that impress and inspire teams. Support the solution development process to ensure project success. Analyze the compliance of project solutions with requirements. Conduct UAT. What qualifications and experience are required 2 years of experience in business/systems analysis. Experience in assembly and requirements life cycle management. Experience in writing functional requirements, technical, project documentation: BRD, SRS, APISPEC, Adminguides. Experience in using uml notation for modeling functional requirements. Visualization skills and making presentations to stakeholders. Database (Oracle, MariaDB, MongoDB), knowledge of SQL (select / insert / update / delete). Experience with tools: Confluence, Jira, GIT, Postman, SQLDeveloper. Understanding and experience with data exchange protocols (REST/JSON/XML /SOAP/Websocket).Experience writing technical, project documentation: BRD, SRS, Admin guides.Understanding the process of managing the development of digital products.Experience working with a voice bot, with a chatbot.Knowledge of the latest open source machine learning technologies to improve our solutions. Be aware of the latest AI trends and trends. Experience in applying ML models to solve real problems and business needs. Experience in using well-known LLMs such as ChatGPT or Gemini or others to automate business processes. Understanding of the software life cycle (SDLC) will be a plus. Knowledge NoCode or LowCode solutions for building automation using AI. Understanding CI/CD processes (Jenkins).Experience in providing advice on the possibilities of using AI for business needs. Implementation and optimization of ML models for performance, scalability and reliability of the solution. Experience in Telecom. Experience in using Open Source LLMs. What we offer Office or remote - it's up to you. We give the opportunity to work anywhere, and we arrange the workplace. Remote onboarding. Performance bonuses for everyone (annual or quarterly - depends on the role). We train employees: there are many internal resources and programs from partners, our own library. Health insurance and life for employees. Wellbeing program and corporate psychologist. Reimbursement of expenses for Kyivstar mobile communication. Show more Show less Position level Assistant Type of employment Full time Job duties Information technologies Industries Telecommunications