Credit Collections Manager in Fintech Farm

Пряме повідомлення учасника, який розмістив вакансію, з Fintech Farm Olena Balik Olena Balik HR Business Partner in Fintech Farm (We are hiring) About Fintech FarmWe are a UK fintech creating successful neobanks in emerging markets in partnerships with local traditional banks.Our success builds upon a best-in-class product, customer experience, emotional engagement, viral marketing, and deep credit decisioning expertise.One of our founders had previously co-founded a highly successful Eastern European neobank with a multi-million customer base.We launched our first market with Leobank in Azerbaijan in 2021, where we have already established market-leading positions. Our next market was Vietnam, where we launched Liobank in early 2023 and also gained solid traction.We have a few more new markets in the pipeline for the next 12 months, and we are starting to build the team there.Why Fintech Farm is a great place to beOur ambition. We are looking to become a leading consumer digital bank brand in each of the markets we operate making it really easy for consumers to interact with their money. You could be a part of this exciting journey.Our culture. Common sense rather than formal policies prevail in all what we do. We have no subordinates, we are all partners in this. We work with strong individuals whom we empower and trust rather than micromanage. Each of us thinks big, acts like they own the place and never takes “No” as an answer. We relentlessly pursue excellence, pushing ourselves and our products to get better than the day before. We like Mondays more than Fridays as we are always hungry for new challenges and opportunities. Excitement and enthusiasm drive our workweek.Role Spotlight: Collection ManagerAs our Collection Manager for India region, based remotely, you’ll lead a dynamic team dedicated to refining our collection strategies and enhancing customer credit management. Your expertise will drive the development and implementation of effective policies and procedures that maximize recoveries while maintaining compliance with international credit collection regulations.What You Will Be Doing:Develop and implement collection strategies, policies and procedures to optimize recoveriesCreate and manage a high-performance collection team, providing guidance, training, and performance evaluations to ensure team goals are met with product, customer service, and finance teams to address customer credit concerns and implement effective solutionsMonitor and evaluate delinquency rates, identifying trends and recommending adjustments to collection strategies as neededUtilize data analytics and reporting tools to track key performanceindicators and provide regular updates to senior management.Stay informed about relevant laws and regulations related to credit collection and ensure compliance in all collection activitiesDevelop and maintain relationships with external agencies, legal advisors, and credit reporting bureaus to enhance collection capabilitiesWho You Are:A self-starter, who doesn’t take “No” as an answer, is result-oriented, enjoys operating at speed, is open and honestHigh energy level and positive attitude)Think structurally, enjoy solving problemsGood communicator, presenter and negotiatorPossesses excellent interpersonal skills, with the ability to build rapport with both internal teams and external stakeholdersStrong leader able to motivate and mentor a high-performing teamYour Experience:At least 5+ years of practical experience in credit collection including 2+ years in a managerial position at a retail bank or collection agency in Ukraine and abroadProven track record of successfully implementing debt collection strategies and achieving debt collection goalsRelevant professional certifications are a plusKnowledge of credit scoring models, financial analysis and risk management is a plusKnowledge and understanding of relevant local and international regulations governing credit collection practices in consumer lendingFluency in English and Ukrainian Ready to potential business tripsWhat we are offeringCompetitive salary negotiable depending on the candidate’s levelShare optionsUnlimited PTOs Show more Show less Посадовий рівень Старший середній рівень Тип зайнятості Повний робочий день Посадові обов’язки Фінанси, Управління і Управління продуктами Галузі ІТ-послуги та ІТ Консалтинг, Фінансові послуги і Банківська справа