Corporate Services Officer in British Council

Direct message from the member who posted the job with the British Council Shahdin Ali Shahdin Ali Talent Acquisition Manager at the British Council British Council Pay band: 4 / HDepartment: Teaching / Corporate English SolutionsContract type: One year FTCClosing Date: Tuesday, 3rd December, 2024 (23:59 GMT)Location: Ukraine, KyivYou must have the legal right to work in the stated location. You are not required to relocate. British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview. Role Purpose: The Corporate Services Officer (CSO) coordinates the details of service delivery execution for corporate contracts and leads on financial management and customer care duties towards our corporate clients from the B2B, B2G and B2I sectors. The postholder is involved throughout the customer journey from the initial signing of the contract through the delivery stages and finishing with the organization of end of course customer reports and feedback. This is then followed by further engagement with the client and the cluster Sales Account Manager on future agreements and details of repeat and/or new business. Liaising effectively with Operations and Customer Service teams locally and regionally, the CSO will engage frequently with contracted corporate clients to ensure delivery standards are maintained and the financial management of each contract is carried out compliantly and to agreed deadlines. The role is a critical one as the postholder leads the back-end processes once sales opportunities have been closed with our growing number of corporate clients .Role Context: Over 70% of our Adult students taking English training with the British Council are professional workers aged 25-39. The need to improve language levels, demonstrate workplace skills in English and obtain qualifications remains a priority for public and private sector employees globally. The British Council English division offers face to face, online and blended solutions to companies and organizations across our global network to help meet these needs. The corporate sector has been one of the more resilient sectors in terms of continued demand for training since the onset of the pandemic. To better meet this demand, we have broadened our range of quality products and now provide a mix of solutions to clients in keeping with the changing demands of young professional workers and their employers. Alongside the new portfolio of products, we are investing in prospecting tools and increased levels of targeted B2B marketing campaigns to improve levels of lead generation for our Sales and Account managers to oversee and close.The CSO role will work closely with the other key corporate services related posts including the cluster Sales and Account Manager, and the Business Development Executive. There will also be a need for regular interaction with Teaching Operations colleagues and members of the Academic and Customer Management teams to ensure high standards of delivery.The CSO role will be required to work together with their counterparts within the cluster (Black Sea and Wider Europe) in coordinating the delivery of various teaching projects, including cross-border ones, as well as supporting Corporate English Solutions (CES) colleagues across cluster in operational tasks related to B2B, B2G and B2I sectors.Main Accountabilities/Responsibilities but not limited to the following:Finance and Resource managementInvoices clients in line with financial complianceManages corporate payments and monitors debt as part of debt control team in country/clusterOrganises legal documentation and keeps accurate records of government support schemes and funding organisation scholarships linked to corporate contractsRuns essential SAP and TCMS reports on agreed financial timetable to support monitoring of corporate income and maintenance of audit trail Customer SupportWorks closely with Customer Management team in the registering and onboarding of customers (including B2B placement/testing)Liaises with Customer Management team to manage changes/amendments to B2B and B2B2C class listsInforms Delivery team of concerns flagged by clients to help make improvements in customer experience Service and product delivery supportLeads on process for end of course reports and certificates for B2B clients –liaising effectively with Ops and Delivery teams, and ensures all deadlines metRuns feedback/ Monitoring and Evaluation (M&E) system and collates results for presentation to client and sales colleagues Relationship and Stakeholder managementListens to client needs and requests regarding future cohorts and new coursesWorks closely with Sales & Account Manager to provide accurate and timely data to the client as well as building opportunities for repeat and new businessManaging self and othersTasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, to ensure efficient delivery of services. Monitors task completion to agreed quality and time standardsRole Specific Knowledge and Experience:Minimum/Essential:Experience in customer management experience and operationsFamiliarity with Salesforce or use of similar CRMProficiency in MS Office applicationsLocal language (Ukrainian) at fluent level for speaking and writing. English level at minimum of C1 level speaking and writingUniversity degree in a relevant subject or disciplineDesirableProficient user of SAP or equivalent financial softwareSales related experience in large sectors (e.g. financial services, media, pharmaceuticals tourism etc)Experience working with governmental institutionsSales or Customer Management qualifications Show more Show less Position level Basic level Type of employment Full time Job duties Administration, Sales and Finance Industries Non-profit organizations and Financial services