Contact center specialist in DTEK

YASNO is a brand under which a group of companies operates in the field of electricity, gas, energy efficiency solutions and electric vehicles. We provide services to 3.5 million Ukrainian families and 80 thousand legal clients. Three companies of the YASNO brand have three times topped the rating of Ukrainian electricity suppliers, compiled by the DiXi Group analytical center within the framework of the USAID project.Contact center specialistTogether With You, We Will Solve The Following TasksWorks over the phone with clients who have receivables for payment of used electricity, in order to have the client return the existing debt;Processing incoming and outgoing calls;Consulting customers by telephone, providing information about the company's products and services;ensuring a high level of customer service;Registration of requests in corporate databases.You Are Our Candidate If You HaveHigher (or basic higher);At least 1 year of experience in customer service;Experience working in a team is welcome;You have a fluent command of the Ukrainian language;Confident PC user, experience with CRM (Customer Relationship Management) programs would be an advantage;Excellent communication skills;Ability to work effectively under a high volume of calls or inquiries from customers;Ability to work in a team and collaborate with colleagues to achieve common goals.What Awaits YouA team of professionals;Interesting projects; Professional development;Career growth opportunities;Useful trainings and team-building activities;Psychological support;Gifts for decoration and on the occasion of significant events (holidays, birth of a child, etc.);“Thank You” appreciation program with the opportunity to receive cool merch;And of course: official employment, competitive level of pay (always timely and transparent remuneration);Health insuranceIf your experience is relevant, we will contact you! Show more Show less Посадовий рівень Базовий рівень Тип зайнятості Повний робочий день Посадові обов’язки Інше Галузі Комунальні послуги