Contact center operator, customer service manager (incoming line, chat), customer support in bodo

Hello! I am Marina - the head of the department for work with clients of the company bodo.

I have been in the bodo team for 6 years. She started her career, like you, from the position of "Manager of work with clients". She showed interest in all processes and moved to the position of "Manager of the Department of Quality and Customer Service Control". Later, she became a team leader and shared her experience with her subordinates, and six months later she moved to the position of head of the department for working with clients.

We are looking for new managers in the team, because their predecessors were promoted and work in other positions. Therefore, let's get to know each other and if you feel that there will be a Match, I am waiting for your feedback.

Learn about the details of the vacancy and what your future will look like workplaceon video from me and the group leader - https://www.youtube.com/watch?v=GfqQ5w8_1AU

What we have:

Large office in the center (86H Malevicha Street - 5 minutes' walk from Lybidska station).

1. There is a generator, so you are independent of power outages
2. A comfortable workplace with two monitors - isn't it cool?
3. Unlimited coffee to recharge your energy to be like Duracell battery
4. Corporate library - we read books for professional development
5. Snack machine if you want something tasty.

Convenient schedule with floating weekends (eg 2/1, 3/2, 4/2).

Financial stability — official employment from the first day, salary twice a month without delays, 24 days of paid vacation, paid sick leave under KZpP.< /p>

Salary review every year.

Internship opaid from the first day of training -lasts 13 days. 

Step-by-step adaptation to the position.A training plan for professional tasks, a detailed knowledge base with all instructions, constant meetings withpeer and colleagues who are ready to help and advise.

Career growth both horizontally (transfer to another department: manager of the quality department, account manager, bodocard assistant) and vertically (becoming a team leader of the customer service department). 18% of all employees at our head office in the past are account managers.

Paid birthday day off.

30% discount for an impression for an independent visit and as a gift.

Any of your ideas will be heard,and if it helps improve our work, we implement it.

Now about the expectations of the specialist I am looking for:

1. Experience with clients is not required, we provide full training
2. You learn new things quickly
3. Sociable and able to chirp like a nightingale
4. Attentive to details like Sherlock)
5. Have great desire to develop and improve
6. No bad habits (in particular IQOS, glo, disposables, vapes, etc.).

IMPORTANT: everyone, including me, work in an office < strong style="font-weight: 700">full time. No remote work or hybrid schedule.

What you will do:

1. Consult clients and solve their questions.
2. During a conversation with a client, record important comments, check information on the service and find answers to questions.
< li>Make orders, sign up customers for services, receive feedback.
3. Communicate with partners.
4. Transfer requests to other departments that are responsible for solving more complex issues.

What you can learn:

1. Print blindly (without looking at the keyboard)
2. Multitasking
3. Organization and discipline
4. Initiate changes in current regulations or business processes
5. Finding solutions to difficult situations
6. Achieving set goals
7. Mentoring — when you complete basic training and gain some experience on the entry line, you will be able to share knowledge with beginners who will start their journey like you)

Learning this can get you a promotion!

How wages are formedand?

The salary of everyone in the company consists of a rate and a bonus part.

Salary during the trial period:

Bet 20,000 UAH + bonus part 5,000 UAH

Salary after the trial period:

Rate 25,000 UAH + bonus part 5,000 UAH = 30 000 UAH

About the trial period

He has been in this position for 3 months

About our hiring process

A team leader personally reviews all feedback and conducts phone and offline interviews. We make decisions quickly and provide feedback (both continuing communication and ending it) immediately or the next day.

Between feedback on vacancy and receiving a job offer can take only a few days.

About the team

Our team consists of 12 managers, 3 team leaders and me. You can easily ask an experienced manager, team leader or me.

About bodo

We have been on the market for 14 years: over 1,000,000 customers, 140 employees, we work in Ukraine and Turkey. More than 800 partners cooperate with us in two countries, providing various services: SPA, extreme, master classes.

More interesting things about bodo in the interview with the owner and CEO for FEDORIV VLOG — https://www.youtube.com/watch?v=MTnXqC7YX3o