Contact center operator, customer service manager (incoming line, chat), customer support in bodo

Hello! I am Marina - the head of the department for work with clients of the company bodo.

I have been in the bodo team for 6 years. She started her career, like you, from the position of "Manager of work with clients". She showed interest in all processes and moved to the position of "Manager of the Department of Quality and Customer Service Control". Later, she became a team leader and shared her experience with her subordinates, and six months later she moved to the position of head of the department for working with clients.

We are looking for new managers in the team, because their predecessors were promoted and work in other positions. Therefore, let's get to know each other and if you feel that there will be a Match, I am waiting for your feedback.

Learn about the details of the vacancy and what your future will look like workplaceon video from me and the group leader - https://www.youtube.com/watch?v=GfqQ5w8_1AU

What we have:

Large office in the center(86H Malevich Street - 5 minutes' walk from Lybidska station).

1. There is a generator, so you are independent of power outages
2. A comfortable workplace with two monitors - isn't it cool?
3. Unlimited coffee to recharge your energy to be like Duracell battery
4. Corporate library - we read books for professional development
5. Snack machine if you want something tasty.

Convenient schedule with floating weekends (eg 2/1, 3/2, 4/2).

Financial stability — official employment from the first day, salary twice a month without delays, 24 days of paid vacation, paid sick leave under KZpP.< /p>

Salary review every year.

Internship opaid from the first day of training -lasts 13 days. 

Step-by-step adaptation to the position.A training plan for professional tasks, a detailed knowledge base with all instructions, constant meetings withpeer and colleagues who are ready to help and advise.

Career growth both horizontally (transfer to another department: manager of the quality department, account manager, bodocard assistant) and vertically (become the head of the customer service department). 18% of all employees of our head office in the past were customer service managers.

Here are examples and reviews of 20 robot managers and with clients who grew up in the company.

Paid birthday day off.

30% discount on impressions for independent visit and as a gift.

Any idea you have will be heard,and if it helps to improve our work, we will implement it.

IMPORTANT: everyone, including me, work in an office < strong style="font-weight: 700">full time. No remote work or hybrid schedule.

What you will do:

1. Consult clients and solve their questions.
2. During a conversation with a client, record important comments, check information on the service and find answers to questions.
< li>Make orders, sign up customers for services, receive feedback.
3. Communicate with partners.
4. Transfer requests to other departments that are responsible for solving more complex issues.

What you can learn:

1. Print blindly (without looking at the keyboard)
2. Multitasking
3. Organization and discipline
4. Initiate changes in current regulations or business processes
5. Find solutions to difficult situations
6. Achieve set goals
7. Mentoring —if you pass the basic training and get some experience on the entry line, you will be able to share your knowledge with beginners who will start their journey like you)

After learning this, you can get a promotion!

How is the salary formed?