Contact center operator, customer service manager (incoming line, chat), customer support in bodo

Hello! I am Marina - the head of the department for work with clients of the company bodo.

I have been in the bodo team for 6 years. She started her career, like you, from the position of "Manager of work with clients". She showed interest in all processes and moved to the position of "Manager of the Department of Quality and Customer Service Control". Later, she became a team leader and shared her experience with her subordinates, and six months later she moved to the position of head of the department for working with clients.

We are looking for new managers in the team, because their predecessors were promoted and work in other positions. Therefore, let's get to know each other and if you feel that there will be a Match, I am waiting for your feedback.

What we have:

Large office in the center(Malevicha St., 86H - ​​5 minutes' walk from Lybidska station).

• there is a generator, therefore independent of blackouts
• unlimited coffee
• corporate library

< b style="font-weight: 700">Convenient schedule with floating weekends (eg 2/1, 3/2, 4/2).

Financial stability — official employment from the first day, salary twice a month without delays, 24 days of paid vacation, paid sick leave under the Labor Code.

Salary review every year.

Paid internship.

Step-by-step adaptation to the position.The training plan for professional tasks, detailed a knowledge base with all the instructions, constant meetings with the manager and colleagues who are ready to help and advise.

 Career growth both horizontally (moving to another department) and vertically (becoming a manager). 25% of all employees of our main office in the past - customer service managers.

Paid birthday day off.

30% discount on impressions for independent visit and as a gift.

Any idea you have will be heard and if it helps to improve our work , we implement it.

Now about the expectations from the specialist I am looking for:

1. Experience of working with clients is not necessary, we provide full training
2. You learn new things quickly
3. Communicative and know how to chirp like a nightingale< /li>
4. Attention to detail like Sherlock)
5. No bad habits (including IQOS, glo, singles, vapes, etc.).

IMPORTANT: Everyone, including me, work in an office full time No remote work or hybrid schedule.

What you will do:

1. Consult clients and solve their questions.
2. During a conversation with a client, record important comments, check information on the service and find answers to questions.
< li>Make orders, sign up customers for services, receive feedback.
3. Communicate with partners.
4. Transfer requests to other departments that are responsible for solving more complex issues.

What you can learn:

1. Print blindly (without looking at the keyboard)
2. Multitasking
3. Organization and discipline
4. Initiate changes in current regulations or business processes
5. Find solutions from difficult situations
6. Achieve set goals.

Learning this can get you a promotion!

How is the salary formed?

The salary of everyone in the company consists of a rate and a bonus part.

Bet 20,000 UAH + bonus part 5,000 UAH = 25,000 UAH

About our hiring process

The group leader personally analyzes all feedback and conducts telephone and offline interviews. We make decisions quickly and provide feedback (both continuation and termination of communication) immediately or the next day.