Client Solutions Manager (AI / IT) in LScale

LScale is an AI automation agency building AI-powered employees(voice and chat agents) for service-based businesses across the US and Europe.

We are looking for a Client Solutions Manager to own the post-sale client journey -from onboarding through AI solution implementation to successful go-live.

This is a hands-on delivery role. All clients are already prepared for implementation.

What You’ll Do

Client Delivery & Ownership

• Lead clients through onboarding and implementation

• Act as the main client contact during delivery

• Translate business requirements into clear implementation logic

• Build trust and confidence throughout the process

• Own implementations from onboarding > go-live

AI & Automation Implementation

• Configure and test AI voice & chat agents

• Validate conversation scenarios, booking logic, calendars, and notifications

• Test real conversations and identify issues before go-live

• Ensure end-to-end workflow reliability

Execution & Coordination

• Track progress, risks, and next steps for each client

• Ensure clean delivery with no loose ends

• Coordinate with internal stakeholders when needed

Continuous Improvement

• Collect client feedback after go-live

• Identify patterns and improvement opportunities

• Help build scalable delivery playbooks and internal processes

Requirements

Must-have

• Experience working directly with clients

• Experience with CRM systems

• Strong spoken & written English

• Structured, logical thinking (no heavy coding required)

• Ownership mindset and accountability

Nice-to-have

• Experience with AI, chatbots, or voice automation

• Background in Customer Success, Implementation, or Delivery roles

• Knowledge of scheduling & booking systems

• Experience with SMB or service-based businesses

What This Role Is NOT

• Not cold sales

• Not helpdesk or ticket-based support

• Not a passive account manager role

Compensation

• Base compensation: 60,000 – 80,000 UAH (depending on experience)

• Performance bonuses tied to:

  • successful client go-lives

• The typical total compensation significantly exceeds the base rate when actively fulfilling orders.

  
  

Why Join

• Build real AI automation solutions for real businesses

• Be part of a fast-growing AI services company

• Clear growth path into senior and leadership roles

• Fully remote, flexible environment

How to Apply

Please include:

• Short summary of relevant experience

• Example of an onboarding or implementation you’ve owned

• Your availability and timezone