Chief Operating Officer, EdTech in Englishdom

Direct Message Participant Putting a Job from Englishdom Anastasia Golub Anastasia Golub Recruiter Hello from the Englishdom team! We are a product Edtech company that changes the education market. Today we are one of the leaders in Edtech of Ukraine. For 10+ years we are helping students to achieve their goals and dreams in English - not just learn English, but change their lives for the better. During this time we released 50k+ students, collected a team of teachers from 1000k+ people from all over the World and were included in the top 100 edtech projects. Our mission: give freedom in learning English for dreaming dreams. , but also change life - find a new job, move abroad, fall in love will make business operations efficient and combine operating processes into an effective system. Update the processes according to changes in the structure. Will manage the unit that includes sales, students 'support, and students' return. The role of the position is to ensure a high level of student satisfaction, profit from sales to new users, from re -payments and by returning students to training, optimization of costs of attracting employees' resource, optimal use Re-Sale. Drawing on sales and service for students by automating or improving the user experience. Improvement of indicators:- conversion on sales;- outflow of students;- level of satisfaction to the automation of business processes using Creatio and Quizbot, others System of responsibility: strategic leadership and client experience. Development and implementation of customer sales and service strategies in accordance with business goals. Optimization and automation Support by influencing product improvement and automation of distribution responses Questions. Establishment and monitoring of key performance indicators (KPI) for sales and customer satisfaction, resolving issues of first appeal (FCR), product satisfaction indices (CSI and NPS) and operating efficiency. Development and implementation combinations to achieve the optimal result. Formation of culture inshaped productivity. Technology and innovations in sales and saports: development of automation decisions. Control of development and support of systems of interaction with clients. Implementation of employees' experience in the use of students interaction systems. employees together, to ensure efficient workflows, the allocation of resources and ordering training. Optimization of personnel management through real -time planning, demand forecasting and schedules. Development of employees' normalization. Development or understanding of architecture of systems of interaction with students. related fields, but compulsory experience in B2C.Conories Analytics and Ability to Work with Data. Knowing to Find Growth Points through Customer Requires Analytics. Exploration teams and pushing changes. What we offer: autonomy in decision making (with agreement Key CEO strategies). A number of businesses are constructing an efficient operating model to the world level. Hard work-work from anywhere in the world! Work on the growing market with great potential and social significance.50% Discount of English for employees and their children.D. 80% of Vocational Training (Courses, Webinars, Meet UPS, etc.). Send us a resume and we will contact you! We are waiting for you in the team! 💚 Show More Show LESS Official level Responsible manager Type of employment Full -time Job responsibilities Management and industry Industry Vocational training and coaching