Chief Specialist in Customer Experience in PrivatBank

PrivatBank -is the largest bank of Ukraine and one of the most innovative banks in the world. Occupies ice positions on all financial performance in the industry and is about a quarter of the entire banking system of the country. : 700 "> Chief Specialist in Customer Experience who seeks to work in a dynamic environment and shares the values ​​of mutual trust, openness and initiative. Quality and result. /P>

• Collection, analysis and preparation of materials for conducting meetings on the issue of improving client experience (analysis of client experience indicators, identifying key problems Significant influence on the client's experience)
• Implementation of the Cultural Transformation Program that will facilitate the formation of a culture that puts the exceptional client service
• initiating and making changes to existing bank processes, in order to improve the first place. client experience, including in cross-functional teams
• development of methodological materials and instructions on the topic of service and quality of service. /ul>

  Basic requirements:

  • Higher Education. It is desirable in the field of sociology, psychology, economy, management, banking
  • 3+ years of experience in client experience
  • experience Development and implementation of client experience enhancement programs
  • Experience in managing projects and system changes
  • Understanding client experience and its importance for business.
  • Knowledge of methodologies and tools and improvement of client experience (such as NPS, CSAT, CES).
  • Knowledge of the principles of building client -oriented strategies and ability to put them in practice. regarding customer experience
  • the ability to solve complex clients and find optimal solutions for systematic improvement
  • Presentation and communication skills, persuasion, attention to detail, creativity
  • Confident Google Workspace user
  • fluent in Ukrainian (including Business).
  • English Knowledge at Intermediate (B1)

  We offer to our staff:

  • Work at the largest and innovative Bank of Ukraine
  • Official employment and 24 calendar days of vacation
  • Competitive wage
  • Health Insurance and Corporate Mobile Corporate training
  • Modern comfortable office
  • Interesting projects, ambitious tasks and dynamic development
  • Friendly professional team and strong team

  PrivatBank is open to support and employment of veterans and veterans, as well as people with disabilities.

  Us for us is discriminating because of health and physical capacity, age, racial or ethnicity, gender and marital status.

  We are ready to teach veterans and candidates with disabilities without banking experience.

  If you have a person with a disability or veteran, contact the