Chat operator (Support manager) in King Star Alliance

King Star Alliance is a Ukrainian recruiting company that offers the search for specialists in the IT, economic and legal fields. The agency is open to cooperation with employers, corporate clients and prospective job seekers. We will also become your reliable partners in the selection of administrative positions and top management.

Our customer is looking for an experienced chat operator (support). This role will include the use of social networks to promote the brand and attract potential customers to work with the Customer.

For those who want to develop leadership qualities, we offer a career development system to the Sales Manager!

Main requirements:

• work experience in the field of customer service or in a similar position from 1 of the year;
• computer skills: confident PC user, experience with chatbots and CRM systems;
• fluent Ukrainian language, foreign languages ​​will be an advantage;
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• ability to solve customer problems in a prompt and courteous format;
• ability to work under high workload and remain calm in difficult situations;
• ability to effectively organize your work process and adhere to company standards;
• ability to clearly and competently express one's thoughts, attention to detail.

Soft skills:

• initiative: desire to constantly improve your skills and approaches to work;
• ability to multitask: effective performance of several tasks at the same time;
• analysis of situations and search for optimal solutions: the ability to quickly navigate the situation and offer effective solutions.

Responsibilities:

• conducting chat communication with clients (answers for questions, help in solving problems);
• consultations on all issues related to the company's products or services;
• processing of requests and appeals in chats, e-mails and through other channels;< /li>
• request monitoring, support a positive image of the company in the chat;
• compiling reports and entering data into the CRM system.

We offer:

• competitive salary: timely payment, the possibility of bonuses for achieving KPI;
• professional development: trainings, training courses, the possibility of career growth;
• friendly team: comfortable atmosphere, support from colleagues and management;
• social guarantees: paid holidays, sick leave;
• modern tools for work: provision of everything necessary for comfortable and productive work;
• opportunity to work in a dynamic and promising industry: development in the company and new interesting projects.

Be part of the team and develop your skills in a company that cares about the comfort and career of each employee. We are waiting for your resume!