Chargeback Analyst in PayTheX

PayTheX is a pioneering force in the realm of online and alternative payment solutions, renowned for our innovative approach and commitment to excellence. With a robust presence across multiple jurisdictions, including Ukraine, Australia, and the United Kingdom, we have established ourselves as a leading entity in the online payment industry. As we embark on this exciting journey, we are on the lookout for talented individuals to join our dynamic team and contribute to our continued success.About the Role of The PositionThe Chargeback Analyst will assist the Compliance Team with performing the daily tasks necessary to achieve the objectives of the Company's fraud prevention and identification program. This role is responsible for overseeing day-to-day fraud/chargeback management activities. This role will work closely with the product and big data team on fraud prevention with tailored risk models, rules, and plans, and assist customers in chargeback (dispute), fraud monitoring programs to mitigate losses, and sanctions schemes.What are Your ResponsibilitiesReview incoming credit card chargebacks and provide timely responses to the payment providers to ensure the highest possible win rateWork across multiple platforms and back-office systems to build strong chargeback resentmentsBuild the case documentation for the represented chargebacksMaintain communication with our partners and clients regarding the dispute processEnsure compliance with federal and state regulations concerning reporting payment fraudAssist with customer complaints or inquiries regarding dispute claimsCommunicate with business partners, advisors, and service providers from various jurisdictionsAnalyze the vendor alert systems daily for Arvest debit cards potentially used in fraudulent activity. Determine if the card has been compromised and, if necessary, follow applicable steps to initiate cardholder chargebacksUnderstand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; completing compliance training and adhering to internal procedures and controls; reporting any known violations of compliance policy, laws, or regulations and reporting any suspicious customer and/or account activityQualification RequirementsProven experience in fraud prevention, transaction monitoring, and chargeback handlingKnowledge of payments and card networksAbility to work well under pressure and with tight deadlinesSelf-starter/self-motivatedGood problem-solving and analytical skillsIntermediate to Advanced Microsoft ExcelEffective communicator with the ability to explain complex information in a clear and concise mannerBe open to working on various tasks or projects as assigned to you by your line managerUpper-Intermediate or Advanced EnglishSome technical informationWorking days are Mo. – Fr. The hours will be 09:30 – 18:00Working alongside driven people in the industry;A great young team of professionals;Excellent verbal and written communication skills in English are a MUST!If you believe you are the right fit for PayTheX, and have the right skills to be the best in your field of profession – send us your CV and salary expectation at career@paythex.com Indicate: Chargeback Analyst and we will get back to you .