Known Customer Support Manager (Call Center Representable) in VEN Commerce Ltd.

Ven commerce ltd - International Company with Offices in the US, Israel and Ukraine. We provide comprehensive solutions for e -commerce business. Our main goal is to allow consumer brands and retailers to maximize the potential of their online channels. > Our clients are successful retailers working in the US, Canada, Europe and other countries. Decoration: None "> In connection with the expansion, we are looking for a contact center operator with the knowledge of English, which will implement, develop, and maintain high standards of quality of service of our customers. 

responsibilities

Respond to the customers related to the use of products (jewelry)

Candidate Requirements:

• Free Knowledge of English (C1)-Required (oral and written communication)

• Experience in a similar position from 1 year

• Support for Positive, Empathic and Professional Attitudes to Clients

• Analytical Skills and Problems Skills, Attention to Details

will be a plus:

• Knowledge of other foreign languages ​​(Dutch, German, French, Italian, Spanish)

• Experience with Zendesk, Magento

• Availability of your own laptop to work in the event of accommodation abroad

Skills:

• care and scrupulousness in the work

• Excellent communication skills

• High level of self-organization

• confidence, enthusiasm and ability to operate the workload

• Labor Ethics

• Rapid Adaptation to Changes in Dynamic Business Environment

• Ability to Work on your own and as part of the team

• Ability to Work with Large Information

Working conditions:

• Remote Work

• Without Night Changes

• Work Schedule: 16: 00-01: 00 (by Kiev)/9: 00-18: 00 (by New York)

• 8 hours working day

• Various work schedule: 4 working days a week. On average 15-17 working days a month

We offer:

• Competitive Wage

• Health Insurance after the probationary term

• Working Equipment (Laptop, if you are in Ukraine)

• English Spoken Club

• Quality Training, Team Onboarding and Curator Support

• External Seminars and Trainings for Professional Development

• Timbildings in Ukraine

• Cozy Office in Kiev, which you can visit in the event of power outage

• paid vacations (including hospitals)

• Corporate Psychological Assistance Program

If you are interested in vacancy and your work experience and qualification meet its requirements, send your resume with a mandatory indication of the expected level of wages. FONT-Weight: 400; FONT-STYLE: Normal; Text-Decoration: None "> Note that feedback on the results of resume consideration is provided only in the event of a positive resolution of further consideration of your candidacy. Weight: 400; FONT-STYLE: Normal; Text-Decoration: None "> Looking forward to dating!

Call Center RepreSentative (Inbound and Outbound Line)

Ven Commerce Ltd Is An International Company with Offices in the USA, Israel, and Ukraine. We Provide a Complex Solution for E-Commerce Businesses Ze The Potential of Their Online Channes. FONT-STYLE: Normal; Text-Decoration: None "> Our Clients Are Successful Retailers Who Work in the Usa, Canada, Europeanad, and Other Countries.

As We Continue to Expand, We Are Seneming A Proficient English-Speaking Call Center RepreSentative ing, Developing, and Maintening High Service Quality Standards for Our Valused Clients. FONT-STYLE: Normal; Text-Decoration: None "> Key Responsibilites:

• Engage with Customers Through InBound and Outbound Calls, and Emails
  Address Inquiries Related to Product USAGE, Primarily Within the Jewelry Sector

• Provide Technical and Financial Assistance Regarding Our Products

• Solve Customer Issues and Escalate Them to Relevant Departments WHEN NECESSARY

  Act As A Liaison Between Customers and International Departments

• Identify and report any detected issues or errors on supported websites

Requirements:

• Proficiency in English (C1 level) – both verbal and written communication

• 1 year of experience on a similar position

• Positive, empathetic, and professional attitude toward customers

• Strong analytical and problem-solving skills

Skills:

• Attention to detail and thoroughness.

• Excellent communication skills

• High level of self-organization

• Confidence, enthusiasm, and the ability to manage workload effectively

• Strong work ethic

• Quick adaptation to changes in a dynamic business environment

• Capability to work independently and as part of a team

• Proficiency in handling large volumes of information

Will be a plus: 

• Prior experience with Zendesk, and Magento

• Knowledge of other foreign languages (Dutch, German, French, Italian, Spanish)

• Possession of a personal laptop if residing abroad

Work conditions:

• Remote work

• No night shifts

• Work schedule: 16:00-01:00 (Kyiv time) / 9:00-18:00 (New York time)

• 8-hour workday

• Shift schedule: 4 working days per week (approximately 15-17 schedules per month)

We offer:

• Competitive salary

• Health insurance after the probationary period

• Work equipment (laptop if you are in Ukraine)

• English speaking club

• Quality training, onboarding into the team, and curator support

• External seminars and training for professional development

• Team-building events in Ukraine

• Cozy office in Kyiv, which you can visit in case of power outages

• Paid vacations (including sick leave)

• Corporate psychological program 

If you are interested in the position and your work experience and qualifications meet its requirements, please send your CV, making sure to include your expected salary.

Please note that feedback on the results of the resume review will only be provided if your application is selected for further consideration.

We look forward to meeting you!