Call center project manager with knowledge of the German language in 1CallCenter

Hello, we 1CallCenter are an outsourcing company of international level, we have been successfully operating for more than 13 years, every year we open new horizons and conquer new peaks!

Now we cooperate with more than 17 countries in Europe, as well as with many Asian countries, countries of the Latin American region, Africa and the Middle East. And the geography of the presence of our employees extends to more than 50 countries of the world.

The company is growing and we are opening a new direction and opening a competition for the position of Project manager of the call center of Germany/Austria,who will be responsible for increasing the efficiency of local teams.

Your tasks:

• monitor the implementation of key KPIs of local teams;
• monitor the implementation of the region's business strategy;
• be responsible for improving the efficiency of the region's work; and
• support the entire work process of local teams; manage the organization of
• working time of employees;
• develop own ideas and interact with other departments in order to optimize business processes of the call center.

From you we expect:

• experience in a similar position from the 1st year;
• experience working in call centers with international activities;
• Experience of working in the German market, understanding the mentality of the region, features of interaction with clients and management of local teams.
• experience in implementing and optimizing operational processes of call centers;
• knowledge of programs: CRM, VoIP
• experience of managing teams and projects;
• high level of analytical skills;

• experience of managing teams of 30 operators;

• knowledge of the German language is mandatory

In return, we offer:

• competitive salary (rate + bonus part);
• a well-formed team that is focused on results and generates new ideas every day to achieve goals;
• realized the opportunitycome up with bold ideas - we will always support the team and tools;
• compensation for corporate English;
• paid vacation, sick leave, and additional material compensation;
• full-time with flexible schedule;
• format is currently completely remote.

What's next?

If you want to be part of our team, send your CV with your income level and professional goals!