Business process optimization manager in UNIQA Ukraine

Direct message from the member who posted the vacancy from UNIQA Ukraine Daria Kartashova Daria Kartashova Head of Talent acquisition and Onboarding – UNIQA Ukraine The insurance company UNIQA — the leader of the insurance market of Ukraine, which is part of the Austrian UNIQA Insurance Group, one of the largest insurance groups in Europe, invites a Business Process Optimization Manager to its team. What needs to be done: Carrying out a detailed analysis and description of existing business processes, related to customer service in medical assistance Creation of recommendations for simplification and optimization of business processes to increase efficiency and convenience Implementation of new technologies for automation of processes, including creation and description of tasks, as well as active participation in development as a product owner Creation and implementation of strategic tasks related to customer service within the framework of voluntary health insurance (VHI) Preparation of project reports and analytical materials for company management Ensuring general control over the performance and quality of work of groups of performers, including doctors and coordinators of medical assistance Requirements: Work experience in the field of automation of business processes - from 2 years High skills in working with MS Office, in particular Excel and PowerPointExperience with PowerBI will be an advantageDeveloped analytical, communication and presentation skillsKnowledge of the basic principles of Scrum and Agile, experience of working with IT products as a Product Manager will be an added advantageCritical thinking and analytical skillsResults-oriented and the ability to take responsibilityKey competencies:Customer-oriented: you aspire and can ensure long-term relations with partners and clients (incl. h internal)Transparency and integrity: you put your words into action and are seen as someone who can be trusted Independence and independence: you are reliable, responsible, proactive and proactive Fairness: you treat all team members equally and to the same fair standards Strong negotiation skills : you diplomatically know how to resolve disagreements Organizational skills: you can efficiently and rationally use resources We we offer: Work in the company of TOP 25 best employers (Forbes.ua) Opportunity for professional growth in the company - the leader of the insurance market Competitive wages paid in accordance with legal regulations Possibility to work remotely from any place (50% of working time) Flexible work schedule (subject to stay at the workplace 8 hours) Free medical insurance, accident insurance Medical insurance for relatives on preferential termsTurbabout your mental health of employees - free psychological support service with personal psychologists and coaches Vacation of 24 calendar days per year Training and professional development during work Our goal is to provide a transparent and effective interview process where candidates can demonstrate their potential and experience UNIQA's team culture . The following stages are foreseen for this vacancy: an online interview with a recruiter, an interview with a direct manager and a final interview with the HR director. At UNIQA, we support and promote diversity. We rely on diverse perspectives in our teams and leadership roles. Therefore, we are very happy to receive applications that enrich our diversity. Show more Show less Position level Senior secondary level Type of employment Full time Job duties Other Industries Insurance