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Business Procedure Analysis Manager in MAUDAU
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MAUDAU
Maudau - is a young, ambitious, Ukrainian Tech company that has already declared itself and has taken a competitive position on the market. We are in love with our product, which is constantly improving, and we appreciate our guest, for which we create and outperform ourselves every day.
we strive to change the market and constantly look for new opportunities in it. We create quality, modern and most importantly, Ukrainian product! Today we have more than 800 people in the team, and we will grow further.
Join the role of a quality specialist to build together! > Analyze intraoperative metrics ( % ordering and ordering preparation, time for warehouse operations, performance of employees, % of defects in orders);
Develop recommendations and implement processes to improve the quality of service and efficiency of warehouse; Achievement of the delivered KPI;
track and interact with external contractors (NP, UP, etc.) under conditions arrangements;
to work on increasing customer satisfaction, optimizing internal processes;
analyze statistics and offer and implement and implement improvement initiatives;
in the prospect of development: Analysis of external key performance indicators (NPS, CSI etc.).
You will need:
1-2 years in the field of internal service quality (retaile / Fmcg/ e-commerce);
Understanding internal operating metrics and service in e-commerce;
Analytics skills: advanced user with Excel/Google Sheets, ability to collect reports, analyze indicators (% of performance, operation time, performance) and draw conclusions;
Experience in CRM systems and ability to work with large volumes data;
Orientation to the analysis and improvement to achieve high results.
- online interview with a recruiter;
- online interview with team leader;
- test task;
- Off and start of a 2 -month -long probable probationary period.
Why is Maudau is cool? like -minded people and open guidance; - you will regularly receive the company's news in the form HANDS;
- you will receive timely and open feedback;
- you will have an impact on product Made in Ukraine, which are used by thousands and millions;
- you You will have real challenges and ambitious goals;
- you will have career consultations and recommendations for your development for your development for Request.
How MAUDAU CONTRACT YOU CAN I CONSIDER: - Opportunities for Your Personal Development, Learning and Growth;
- Moneto find a mentor/internal coach;
- real ownership and impact on the product;
- hybrid format of work in Kyiv (with the prospect of remote format after the end of the probationary period);
- Working in Graph 5 \ 2 from 09 to 18;
- Working on modern technique;
- stable and transparent payments > Registration from the first day;
- 20 working days paid vacation, paid hospital without bureaucracy and extra day off on your day birth;
- Participation in Fozzy loyalty program.
Do you look for a driving and ambition -oriented development company? /> we are waiting for yours Summary!
