Business analyst (CRM Creatio) in CRM Genesis

We are a team specializing in automating business processes and creating CRM solutions based on Creatio (Terrasoft). Our focus is to make customer processes clear, transparent and manageable. Our clients are companies from various fields: e-commerce, finance, law, logistics, beauty and health, professional services. A special focus is on manufacturing companies, which we help build transparent, manageable and scalable processes. Thanks to effective automation, our customers grow faster.

We currently have an open position for a Business analyst who will help our customers achieve results - on time, with quality and with drive

What we will entrust to you:

• analysis of the customer's business processes, identification of problem areas and formation of recommendations for their optimization;
• research and data management: understanding of flows between systems, assessment of integrity, completeness and logic of data;
• configuration of the system accordingly to customer requirements and sprint goals, participation in testing of new functionality;
• preparation of technical documentation, reports and proposals for improving processes, requirements or solutions;
• presentation of analysis results and proposed solutions to customers, participation in demo sessions;
• planning and assessment of own tasks, forecasting the scope of work and compliance with agreed deadlines.

Our expectations from you:

• you can analyze business processes, identify weak points and offer effective solutions;
• you understand the principles of data and flows between systems and can explain them simply and clearly;
• responsibility for setting up the system, the quality of requirements and the final result;
• you can organize information in a structured way: requirements, specifications, technical tasks, reports;
• you can confidently present solutions to the client, argue your position and keep focus on business goals;
• you can evaluate your own tasks, plan time and bring work to completion;
• ready to work in a team, interact with PM and developers, ask questions and suggest improvements;
• you think systematically, notice details and find logic even in complex or unclear processes

Basic skills are important to us (we talk about cases at an interview):

• Description and analysis of business processes (AS-IS / TO-BE, BPMN or other clear notation, process logic, not "formal flowcharts")
• Understanding the business logic of processes, not just requirements "from the words of the client": you can ask clarifying questions, see cause-and-effect relationships and you offer solutions, not just record wishes
• Understanding how different areas of business work

We offer:

• remote work (09:00-18:00) Mon-Fri;
• corporate English 2 times a week;
• 24 calendar days of vacation;
• day off birth;
• a cool, clear and automated training system for a trial period;
• a team where support is not a slogan, but a daily practice, and development is part of the job, not a bonus.