Business analyst (CRM consulting) in Salesjam CRM Consulting

We are looking for an energetic and experienced analyst with experience in the implementation of CRM or ERP, who will help in the implementation of our mission - to increase the efficiency of business management through the implementation of automation. 

In this role, you will interact directly with clients on projects to solve practical business challenges, implementing and supporting CRM systems (Zoho, Pipedrive, NetHunt, KeyCRM).

At the end of each of our projects, you see the result of your work: one of your clients automates routine tasks, analytics or increases income due to the solutions we implemented. Therefore, you will be part of the success of each project. Usually the work is carried out with several projects at the same time, so you will have the opportunity to gain experience from different areas of the client's business.

 What will you do : 

1. Interaction with Salesjam customers regarding implementation and improvement of CRM: 
   • conducting meetings and interviews with the client,
   • preparation of technical documentation,
   • description of processes,
   • project planning,
   • control of terms and budget,
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   • holding meetings with the client,
   • communication in chats. 
2. Independent configuration of Zoho CRM, KeyCRM, Pipedrive and other CRM products from the company's portfolio.
3. Setting and control of developer tasks for development or integration.
4. Manual testing of assigned tasks. 
5. Conducting video presentations and training for client employees, developing video and text instructions, writing regulations.
6. Supporting clients after the project is launched.
7. Forming a knowledge base company and participation in process improvement.

 Our ideal candidate:

• Has experience of 1 year of implementation of CRM or ERP implementation projects.
• Brings projects to completion in any case (knows how to keep the goals in focus and does not give anyone opportunities to deviate from them).
• Brings the work to the end and does not give a chance for something or someone to not complete the work.< /li>
• Knows the basic techniques of business analysis.
• Knows the basics of project management.
• Knows the basics of software development.
• Has basic knowledge of sales processes. 
Has excellent business etiquette and professional communication skills (oral and written).

Will be a great advantage:

• Experience with Zoho Deluge or Javascript. 
• Experience implementing Zoho or other CRMs.
• Experience in manual testing.
• Education in Computer Science / Information Technology / Systems Analysis / Mathematics / Systems Analysis or similar 
• Runderstanding of sales processes. 

 What we offer:

• Cool and interesting projects.
• Unlimited salary: guarantee or billing per month according to the rate.
• Remote work.
• Manager support and individual talent development plan.< /li>
• Quality onboarding. 
• Free access to the company's educational courses to improve your knowledge.
• Possibility of vertical or horizontal growth.

We implement solutions, not code. 
We work with various niches: developers, clinics, factories, schools, online stores, beauty industry, service industry, logistics and consulting. With each project, you will improve your technical skills, project management and business intelligence skills, understanding of business sales processes, and negotiation skills.

How we will interact with yours:

1. Study your resume.
2. A call to get to know each other. 
3. Test task. 
4. Technical interview. 
5. Cooperation offer.