Billing Support Agent in SKELAR

Howly is a Ukrainian startup in the ecosystem of multi-product company and venture builder SKELAR. We are committed to revolutionizing online consulting and are actively working on a platform that will make this possible. We are currently looking for a Billing Support Agent to liaise with our users via email and help them resolve any billing issues they may have they arise.

Responsibilities:

— Help customers by mail, on issues of cancellation of subscriptions, refunds;
— Follow all necessary instructions to provide quality service;
— Resolve tickets through Zendesk;
— Work on a 3 by 3 schedule.

What skills are needed:< /strong>

- Knowledge of the English language:Upper Intermediate (B2 ) or Advanced (C1);
—6 months+ work experiencein customer support or billing support teams;
— Will be a plus: experience with payments.

What we offer:

— Remote work format. You can work from anywhere in Ukraine and the world;
—20 days of vacation per year;
— Unlimited days of sick leave with a doctor's certificate;< br style="font-weight: 400"/>— Medical insurance, corporate doctor;
— Fixed 3/3 schedule (morning, evening, night, 3 days off): Morning 07:00 - 17:00 Evening 15:00 - 00:00 Night 23:00 - 07:00;
— Career opportunities to develop your professional skills.

And of course, you will have the opportunity to join a fantastic community team of real builders who have already launched more than one business and can share their practical experience.