BI analyst in Fozzy group

Congratulations!

We Fozzy Group is a group of companies with an incredible history and many unusual ideas. Our businesses are supermarkets, pharmacies, restaurants, delivery service, banks, dry cleaning and IT company TemaBit. We are your most hospitable retailer.

Our team is more than 60,000 superheroes who surpass themselves every day for the joy and comfort of Guests.

We are honest and open, we support and inspire each other. We are not afraid to experiment.

We are strengthening the guest support teamand in search VI Analyticsto the contact center.

Our Analyst:

• Collects requirements for the construction of quantitative and qualitative reports, dashboards for construction in Power BI, using a variety of generally accepted techniques: using brainstorming with customers; focus groups, prototyping, questionnaires and others.
• Forms department reporting standards.
• Develops analytical reporting in Power BI.
• Develops regular and on-demand reports on cross-channel guest support performance metrics (calls, chats, letters, social networks, etc.),
• Provides recommendations on the level of performance on key performance indicators, according to established plans and strategies, based on industry benchmarks
• Conducts presentations for the business of proposed solutions for implementing reporting, dashboards.
• Independently, without requests from the business, analyzes the need making changes/additions to reports and dashboards. Submits his proposals for business approval.

We will have a match, if applicable:

• 2+ years of product management experience.
• Certificates of completion of specialized business analysis courses.
• Experience in defining business requirements in the context of software development from both a technical and guest perspective .
• Knowledge of basic software development methodologies (Waterfall, Scrum, Kanban);
• Practical experience of working with data analytics/visualization tools, building dashboards; PC literate, confident user.

We offer:

• The ability to generate and influence decisions.
• Official employmenttraining from the first working day.
• Professional growth - the opportunity to attend internal courses and access to the corporate library, a wagon full of challenges for every taste... we guarantee you this.< /li>
• Working environment: a cozy office and the possibility to partially work remotely; 24 calendar days of paid vacation and health insurance.
• Concierge service for employees.
• Vacation - team building and various team activities to improve team cooperation.

We support the rear while our colleagues defend our freedom and Ukraine ! Join in! Together to Victory!