Beta Community Support Engineer in Synergetica

We are looking for a Beta Community Support Engineer to join our big and skilled team, working on a big navigation system. The navigational app works on smartphones and tablets, letting people outsmart traffic, communicate, share trips, etc.

The Beta community includes several thousand volunteers worldwide who participate in various testing phases of the product and aid in improving product quality. The main responsibilities include daily management and communication with the Beta Community — monitoring Beta feedback, bug reports, and suggestions and ensuring questions have a response.

REQUIREMENTS

• Location in Warsaw
• 2+ year in L2 Technical Support or 1+ year in manual QA
• Familiarity with bug-tracking systems and test management tools
• Task-oriented — able to deliver quickly on tight schedules and deadlines, and must be able to adapt to frequent changes in requirements
• High-level English speaker — be able to write and communicate verbally in proficient English, using technical and testing-related terminology

• Experience in software QA methodologies and practices with emphasis on the Mobile world (Android and iOS)
  
  NICE TO HAVE 

   

• Experience utilizing log files to debug and analyze issues
• Experience in operating test tools and analyzing test data
• Good understanding of Client-Server architecture

RESPONSIBILITIES

• Monitoring and debugging Beta community bug reports, suggestions, and forum posts
• Releasing Beta-staged versions to the community via Centercode
• Identifying important and critical issues to track and report about to internal teams

WE OFFER

• A great international team of professionals (Kyiv, Tel Aviv, New York);
• Competitive compensation depending on your experience and skills;
• Work with cutting-edge technologies;
• Medical Insurance;
• English courses with a native speaker;
• International business trips;
• Comfortable office in the heart of Kyiv;
• Remote work during the quarantine.