B2B Customer Service Manager in DTEK

YASNO is a brand under which a group of companies operates in the field of electricity, gas, energy efficiency solutions and electric vehicles. We provide services to 3.5 million Ukrainian families and 80 thousand legal clients. Three companies of the YASNO brand have three times topped the rating of Ukrainian electricity suppliers, compiled by the DiXi Group analytical center within the framework of the USAID project.B2B Customer Service ManagerTogether With You, We Will Solve The Following TasksCustomer support and responding to customer inquiries (emails, chats) Providing customers with information about: electricity tariffs, the procedure and forms of payment for consumed electricity, the procedure for concluding contracts with customers; terms of commercial offers, resolving other customer issues, receipt of payments and debts, changing declared limits, assistance in using digital toolsRegistration of requests in corporate databasesCross-functional communication with other departments as part of resolving a client's issue Initial customer awareness activity You Are Our Candidate If You HaveFluency in Ukrainian Competent written language Confident PC user Fast printing Ability to formulate thoughts in writing Skills in handling customer requests in Tone of Voice format (will be an advantage)What Awaits YouTeam of professionalsInteresting projectsProfessional developmentCareer opportunitiesUseful trainings and team building activitiesPsychological supportGifts for decoration and on the occasion of significant events (holidays, birth of a child, etc.)"Thank You" appreciation program with the opportunity to receive cool merchAnd of course: official employment, competitive pay (always timely and transparent compensation), monthly bonus, medical insuranceIf your experience is relevant, we will contact you! Show more Show less Посадовий рівень Базовий рівень Тип зайнятості Повний робочий день Посадові обов’язки Інше Галузі Комунальні послуги