Application Support Specialist in Veo Worldwide Services

The Application Support Specialist provides high-quality application support to users, ensuring efficient management of all requests or incidents reported by users by offering solutions adapted and customized to their needs.Requirements:Technical skills: Microsoft Office, basic knowledge of databases (MySQL).Experience with ticketing systems such as GLPI or JIRA.Very good communication skills in English (oral and written); French is a plus.Bachelor’s degree in computer science, Information Technology, or a related field.Additional advantage: Experience in CRM expertise.Responsibilities:Manages IT requests and incidents reported by the Service Desk or N1 support.Identifies and proposes efficient solutions for complex and atypical incidents.Develops productive and valued relationships with clients, team members, and stakeholders to facilitate activities.Monitors the platform to solve all requests and incidents according to SLA.Communicates in a positive, professional, and effective manner to resolve user requests.Ensures compliance with SLA requirements, deadlines, and role-specific procedures.Informs the direct manager of any blockages, resource unavailability, or risks related to deadlines and deliverable quality.Other job-specific responsibilities as delegated by the direct manager.What do we offer:Opportunity to work for a worldwide company with offices in 9 countries. At VEO you get the opportunity to develop yourself in an international environment;Reward package that includes financial and non-financial benefits;You will receive a thorough training that will prepare you to get to know our processes by heart. You can count on permanent coaching and guidance by a leader;Involvement in cross-border projects at national and international level;A wide range of employment contracts and hybrid work schedules.