Application Support Maintenance Engineer in EPAM Systems

We are seeking an Application Support Maintenance Engineer to join our developer team in handling a suite of applications developed using .NET and JavaScript technologies.The role involves a range of responsibilities focused on application maintenance, support, and enhancements to deliver high-quality solutions for transportation resource websites serving Canadian citizens.ResponsibilitiesTroubleshoot complex technical issues to identify and resolve critical IT incidents efficientlyManage service improvement by examining potential areas and recommending effective solutionsEnsure timely and effective resolution of IT incidents by coordinating with development teams and stakeholdersMonitor application performance and optimize using tools like Azure App Services and Azure App InsightsMaintain and troubleshoot Windows Services and IIS Web Server to ensure smooth application operationEnhance and upgrade existing applications to meet user demands and system requirementsCollaborate with cross-functional teams to support integration and conform to best practicesAnalyze npm errors and streamline JavaScript application functionalityDocument troubleshooting steps and incident resolutions using Confluence and JiraImplement and oversee monitoring solutions using tools like OpsBridge and Site24/7Requirements3+ years of relevant work experience in Application SupportBackground in ITSMProficiency in .NET technologies including ASP.NET MVC and ASP.NET CoreSkills in JavaScript and familiarity with npm error analysisCompetency in managing IIS Web Server and Windows ServicesKnowledge of Microsoft Windows Server, Azure App Services, and Azure App InsightsUnderstanding of troubleshooting and support in an application maintenance environmentFluency in English at the B2 levelNice to haveQualifications in Node.jsExperience with Contentstack, Cloudinary, and VercelFamiliarity with Azure functions and Azure DevOpsCapability to use monitoring tools such as OpsBridge and Site24/7Proficiency in managing a Microsoft SQL DatabaseWe offerWork on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in UkraineReceive the necessary equipment to perform your work tasksChange projects and technology stacks within EPAMGain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)Consider relocation options in over 30 countries worldwideParticipate in volunteer, charity programs and communities (both technical and interest-based)You can plan your individual career path together with your manager.Receive regular feedback from colleaguesImprove your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)Get the opportunity to undergo free training and certification in AWS, GCP, or Azure CloudsUse the internal E-learn training program (18,200+ specialized training and mentoring programs)Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resourcesStudy at EPAM Solution Architecture School with the instructors who are practicing architectsDevelop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and moreParticipate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)Vacation and sick leave (including a sick leave without a medical certificate)A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)Medical insurance for family members at corporate ratesCompany support during significant life events (childbirth or adoption, marriage, etc.)Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic trainingE-kids program - a free programming language training program for EPAMers' childrenEPAM strives to provide its global team of over 52,800+ professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest. Show more Show less Посадовий рівень Старший середній рівень Тип зайнятості Повний робочий день Посадові обов’язки Розвиток бізнесу, Інформаційні технології і Інженерія Галузі Розробка програмного забезпечення і ІТ-послуги та ІТ Консалтинг