Application Support Engineer in Bringg

We’re Bringg! A delivery management leader, serving 800+ customers globally. Leading enterprise retailers and brands use Bringg to grow their delivery capacity, reduce costs, and improve customer experiences. Every year, we process over 200 million orders through our smart, automated omnichannel platform experience.Our Technical Support Team works closely with our customer success, solutions experts, and R&D teams to provide resolutions for technical and product issues while communicating and building trust and relationships with large international customers.What you will do:Handling both customer support and technical support questions from Bringg customers.Provide exceptional support services to both technical and non-technical usersDeep investigation and root cause analysis into reported issues using a variety of toolsCase management with multiple competing priorities and ensuring they are followed up correctly & promptlyEscalating issues to R&D and reporting bugsCommunicating and coordinating issues affecting customersValidating issues and performing functional testing to validate fixes that relate to casesDevelop a strong understanding of Bringg and its componentsUnderstanding customer needs including relevant features and configuration requestsManage production incidents including communicating to internal and external stakeholdersReporting on customer performance and monitoring usage to assist with implementation and support activitiesAssist in knowledge transfer and documentation across the company and to our customersContinually improve the support process to ensure the best service is provided in an efficient and effective mannerSkills / Experience Requirements2 years experience in L2 or L3 technical or application supportProven experience using SQL at an intermediate levelProven track record working with REST APIsExperience with providing technical and application support for Web & Mobile platformsHigh level of English (a must!) with both strong written and oral communication skillsBS degree in Computer Science or related technical fieldCustomer-oriented with customer-facing experienceExperience working in operationally critical environments in high-pressure situationsNote: The position requires working in shifts (including night shifts 00.00- 08.00) during business days, and weekend shifts (day & night shifts) Show more Show less Посадовий рівень Не застосовується Тип зайнятості Повний робочий день Посадові обов’язки Служба підтримки Галузі Розробка програмного забезпечення