We are looking for an expert to join the team of the customer service management department, who will be responsible for the development and support of the lifecycle message management system, the study of subscriber behavior and the development of effective communication strategies at all stages of using Kyivstar services. What should be done? stages of the product or tariff life cycleConduct A/B testing of business hypotheses to launch new or improve existing communicationsForm business requi
We are looking for an expert to join the team of the customer service management department, who will be responsible for the development and support of the lifecycle message management system, the study of subscriber behavior and the development of effective communication strategies at all stages of using Kyivstar services.
What should be done?
stages of the product or tariff life cycle
Conduct A/B testing of business hypotheses to launch new or improve existing communicationsForm business requirements and defend economic models (cases) for the development of key service communicationsCoordinate the work of cross-functional teams and prepare documentation for the implementation of new initiativesYou are our match, if...
- You have a university degree and 3+ years of experience in telecommunications or analytics
- You are confident with data analysis tools (SQL, Power BI, etc.)
- You have experience in segmenting large databases and building customer interaction strategies
- Able to develop and argue business cases, focusing on financial results
- Able to structure complex technical information and turn it into understandable tasks
Why Kyivstar
- Flexible work schedule, hybrid format
- Bonus for achieving goals (annual or quarterly - depends on the role)
- 340+ internal courses, own library, training programs from partners
- Life insurance and health
- Support programs for employees and their families: psychological, legal, etc.
- Barrier-free space for work and development
- Projects to support defenders, veterans and their families
- Compensation for mobile communication expenses
Looking for a team where your contribution and expertise are valued? This is about Kyivstar, join