Analyst in Fozzy group

Hello! Our businesses are supermarkets, pharmacies, factories, restaurants, delivery service, bank, travel agency and TEMABIT IT company. We are honest and open, support each other and inspire. And we can have fun - with us there will be a holiday every day. Our goal is to create a wow-impression and to preach the cult of hospitality. We know what to surprise the most demanding guest and how to add paints to everyday things. Fozzy Group is a unique place for your development and implementation of ideas. 

• Ensuring the continuous operation of the contact center. 
• Conducting internal audits of contact center information systems.
• Analysis of historical data, identification of patterns. 
• Forecasting of the contact center traffic short and long-term, resource planning, construction schedules, redistribution of loads between the sites. 
• Continuous updating of the current situation and responsibility for accuracy. Dashboard Dashboard.
• Management and Monitoring of SLA.
• Participation in project activities for development, duplication and implementation of information systems.
• Writing technical tasks for automation. Implementation Control.
• Constant analysis and improvement of support processes. PBD infrastructure needs to be built on your own.
• Knowledge Pandas (Pandas, Pymysql, Flask, Rapid Api, Prophet, Dash), VBA will be an advantage. Construction of data networks. We offer:
  • the ability to generate and influence decisions. 
  • Official employment from the first working day. 
  • Professional growth is an opportunity to attend internal courses and access to a corporate library, a full challenge for every taste ... We guarantee you. 
  • Work environment: Cozy office and ability to work remotely or in hybrid format. 
  • 24 calendar days of paid vacation and health insurance. 
  • Concies Service for workers. 
  • Rest - Timbilings and various team activities to improve team cooperation

  we support the rear as our colleagues defend our freedom and Ukraine! Join!  Together to victory!