Administrator of the technical support department in Novus

The NOVUS company, one of the most successful and promising supermarket chains in Ukraine, invites to its the team of the Technical Support Department Administrator.

The company offers:

• Interesting dynamic work in a successful and developing company;
• Official salary and employment according to the Labor Code;
• The possibility of professional and career growth in a friendly team.

Functional duties:

• Administrative and operational work in ServiceDesk:
  - Input of primary OS information (inventory, purchase);
  - Input of primary repair information;
  - Input of primary metrology information;
  - Control of OS movements;
  - Control of the movement of the replacement fund;
  - Forming of reports based on ServiceDesk data.
• Control of the appointment and execution of requests in ServiceDesk by the resources of technical support engineers:
  - formation of on-site requests;
  - analysis of the priority of execution of requests;
  - control of the engineer's output within the framework of ServiceDesk requests;
  - control of the fulfillment of requests (SLA) of the CSO within the framework of ServiceDesk;
  - analysis of the availability and necessity of a replacement fund;
  - control of the return of the exchange fund.
• Working with primary documentation of CSOs:
  - Work with Subcontracted CSOs: SLA, fines; operational clarification of the status of the equipment;
  - Control of signing additional agreements with the CSO;
  - Quality control of closing one-month services of the CSO;
  - Control of timely maintenance and metrological inspection of the equipment by the CSO.
< li>Interaction with the accounting department;
• Interaction with the financial control department.

Our wishes to the candidate:

• Higher education: information technology;< /li>
• Work experience from 1 year as a coordinator/assistant in a service center (retail is highly desirable);
• Knowledge of IT equipment (retail commercial equipment and specifics, understanding of equipment maintenance processes);< /li>
• Experience of interaction with service organizations;
• Knowledge of the basics of primary documentation;
• Experience of working with ServiceDesk (GLPI);
• Knowledge of the basics of warehouse accounting , address storage.

We are waiting for your resume indicating the desired salary level.