Administrator, Customer support in Evseychik N.P., FOP

Diagnostics and rehabilitation center for adults and children, which provides a wide range of psychological services and provides clients with a comprehensive solution to their problems, invites the cooperation of an Administrator, Customer support

We are looking for a person who:

• has experience in customer support through chats
• manages his own time, prioritizes tasks and monitors their execution, organizes processes, increases operational efficiency
• capable of keeping a dozen parallel cases in sight - correspondence, tasks, events
• able to convey thoughts in text succinctly, clearly and respectfully
• feels the client's mood and needs, can choose the right word and tone depending on the context and situation
• confidently uses Google products (Gmail, Calendar, Sheets, Docs, Drive), CRM, Zoom, Notion
• is open to new things and wants to grow professionally in operational management
• fluent in Ukrainian, English is also needed from time to time
• has experience in the field of service (private clinics, HoReCa, Nova Poshta)

What to do:

• work with customers: answer calls and inquiries in messengers (the main load), coordinate receptions, carry out calculations, resolve misunderstandings with dignity, accompany clients during office visits or online meetings
• enter data into the CRM system
• work with cash registers and bank clients, display transactions in the accounting system, carry out reconciliations
• work with specialists (about 40 people): keep schedules, coordinate during online and offline receptions, calculate and pay fees, monitor discipline
• perform other manager's assignments - development projects, auxiliary processes
• support the functioning of the office: order, comfort, purchases

We offer:

• opportunities for career growth: we are open to people with an active position who seek professional development
• official employment
• a team of the best specialists in the field of mental health
• office in the center of Kyiv near the metro
• flexible schedule (three working days a week: fixed Thu, Fri and Sat).