Account / Project Manager (Client Success) in a marketing company in SEOZA

We are a small marketing team (up to 10 people) that guides clients in SEO, Google Ads, Meta Ads and related areas. We work with Ukrainian and international projects for an English-speaking audience.

Key principle: we only hire ethical projects. Transparent communication, systematicity and real business results for the client are important to us.

Who we are looking for

We need a person who will become the "owner of the client": will manage the portfolio of projects, communicate, coordinate the team, keep processes and finances in order and develop cooperation.

This is not "PM only about tasks" and not "account only about calls".

This is a role at the intersection of client success + project management + performance thinking.

What will be your job:

1) Customer management and communication

• be the main contact person for the client

• conduct onboarding: goals, expectations, KPI, reporting format, rules of communication

• conduct regular updates

• collect requests/feedback, practice questions and "fires" without chaos

• fix agreements and decisions so that "they don't get lost in chats

2) Organization of team work (internally)

• set tasks SEO/PPC specialists through Team leads in the task tracker

• control deadlines and quality before sending to the client

• organize short meetings / brainstorms if a solution is needed

• maintain a transparent process: who is doing what, what is ready, what is blocking

3) Analytics and control of the result

• understand the numbers: traffic/positions/leads/CPA/ROAS (depending on the project)

• see the dynamics and reasons for changes

• initiate improvement: “what do we do next to grow”

• prepare clear logic for the client: not just a report, but conclusions + plan

4) Finances by clients

• control of payments and timeliness of payments

• preparation/coordination of accounts and acts (with our help)

• control of the “health” of the project: is everything on the margin / time of the team

• initiation of extensions, extensions, upsells (gently, logically, according to the result)

5) Retention and development

• work so that the client stays with us for a long time

• notice outflow risks and “extinguish” them early

• increase the client’s LTV through additional tasks/services (when it appropriate)

What does the work look like

Daily:

• updates on tasks in the tracker

• answers to clients, coordination/explanations

• control of blockers and deadlines

Weekly:

• status for each client: what we did / what we are doing / what is blocking / what is required from the client

• short meetings with the team, if necessary

Monthly:

• report + conclusions + plan for the next month

clients)

• strong organization

• adequate responsibility and proactivity: do not wait for a “command from above”

• normal communication: without conflicts, without passive aggression, with respect

• willingness to work with numbers and common sense, not “feelings”

Pros will be:

• experience in Google Ads / Meta Ads / SEO (at the level of understanding)

• experience in the agency format

• experience in managing clients and extensions

What we offer

• remote work, full time (8 hours/day)

• international projects, English practice

• competitive rate + KPI bonuses (we discuss transparently)

• training: internal materials + support for certifications/courses by result

• adequate team: non-toxic, with support and focus on results

Who is this role NOT for suitable

• if you only want to “set tasks” and not touch customers

• if you are afraid of numbers and responsibility for the result

• if you are okay with “discipline floating” and everything is kept only in the chat

How to apply

Send your resume + short messages:

1. what experience did you have in managing clients/projects

2. how many projects did you manage at the same time

3. what is the level of English (real)