Account Manager/Project Manager in a chatbot development company in BotsBand

BotsBand is a Ukrainian agency of experts in the development of functional chatbots for small, medium and large companies. We work mainly on the market of Ukraine. In the middle of the company, we not only profess customer orientation and service, but also set high standards in everything: from communication with the client to the provision of high-quality services. That is why we offer interesting challenges that will give us the opportunity to jointly develop and discover for ourselves and new prospects for the company. We are looking for a proactive person in the team and a specialist with high potential in the field of building relationships with clients, for the role of Account Manager/Project Manager. What are we proud of? In short: we have 6+ years of expertise in business process automation, 200+ successfully implemented projects for such companies as SpivDiya, Bayer, UNDP, GoodWine, Bayadera, Ukrzaliznytsia, Lexus City Plaza, Citrus, Comfy, EnjoyTheWood, PolPharma, MikroKhim, USAID, LOB23, Sayenko & Kharenko and others. We are among the TOP-3 chatbot development companies on the international Clutch platform. What are the goals for this role? Comprehensive support of current customers: business support, processing of current requests, analysis of current needs and expansion of opportunities of current customers projects. Development of current customers: help in the formation of new needs, development of new requests and expansion of business opportunities for the initiation of new projects (up-sell, cross-sell). Project management: guiding the customer from the start of the project to completion and even beyond. What is included in the area of ​​responsibility of this role? Everything that brings you and us closer to the development goals of a specific client, in particular: Act as a "point of contact" between the developer and the customer. Be a "support point" for the customer and his team. Conduct weekly (or more often) coordination calls with the customer and the developer. Report the customer on the development status. Task analysis from the customer before handing over to the developer Plan and prioritize project tasks with the developer Manage the project budget Conduct a project presentation together with the developer Ensure maximum transparency and effectiveness of the process Take care of the customer Requirements for the candidate: Previous project management experience High level of command of spoken and written Ukrainian The ability to consistently plan actions Conducting negotiations, maintaining the focus of the conversation Structured and ResponsibilityEmotional intelligence and communication Focus on results What we offer: Competitive salary, timely payment every month until the 10th Work in an office in Lviv, over time - a hybrid schedule is possible Work in a small (10 people), stable company that grows every year Work with Ukrainian clients If you are ready To join our team, send us your resume!