Account manager (Fluent English) in SupportYourApp

Do you know how to create a strong and long-lasting relationship with a client? Do you know how to coordinate teams that create the best experience for users of leading IT companies around the world? Then, we are waiting for you! In the SupportYourApp team, we are looking for an Account Manager who will become a mediator between our company and customers and help us create the best customer experience around the world. You — our ideal candidate if: You are fluent in English (level C1-C2); You have 1+ years of work experience in a similar position or 2+ years of experience working with customer support; You think critically and can solve problems (worked with various professional business tools such as Keynote, PowerPoint and Excel);Experience with Intercom, Zendesk, Freshdesk, Hubspot, Aircall or any other customer support platform and their analytics dashboards;Knowledge of KPIs and SLAs in customer support or with data analysis and statistics; Experience with time management (Wrike, Monday, Asana, Jira, etc.); Possess interpersonal and communication skills (knowledge of Google Suite and/or Zoom features) and love interacting with people; Excellent you know how to organize and perform many tasks, work with several clients at the same time; You have a track record of responsibilities; You love people and new technologies. It will be a plus: Knowledge of 2 languages ​​(German, Spanish, French). You can: Participate in the integration of new clients; Manage clients from various industries; Maintain constant communication with support teams and the customer; Monitor that the support processes in the teams meet company and customer standards (KPIs/SLAs/QA); Assist customers in improving their customer support experience, incl. strategic planning and analysis of product development; Maintain security standards within teams as well as on the client side; Proactively mediate and resolve any issues of clients and consultants, etc.; Monitor service quality through internal or external quality assurance platforms; Monitor team discipline and ensure corporate culture in the team; Maintain internal documentation of the product, ensure compliance with legal and financial agreements by clients; Help find ideal candidates for clients, train team leaders and organize training for consultants; Help talented people from your teams grow and develop professionally; Work with various cultures and countries and meet great people; Find a permanent place for professional development; Be a leader, not a manager. Why it's great to be part of our team: Convenient, fixed schedule during business hours; Competitive pay in USD; Option to work remotely or in our spacious and well-equipped artofisi (https://officesnapshots.com/2021/04/28/supportyourapp-offices-kyiv); Financial and professional growth; Paid training and trial period; Creative team of professionals and lack of bureaucracy; Corporate library. Who are we? SupportYourApp is an international Support- as-a-Service is a business process outsourcing company for other IT companies around the world. We work with clients from over 30 countries andwe speak more than 50 languages.Join us - https://www.youtube.com/watch?v=qYb9-CXQoKQSend us your resume in English and tell us about your cool skills!