Account Manager / Engagement Manager in Rondesign

Rondesignlab is looking for a skilled Account Manager who will be leading 5-7 active projects and develop relations with client accounts. 

It is a new role, so you will potentially build a team and grow to the Head of Account Management. 

Requirements:

• 1+ years of experience in Account Management / Customer Success / Engagement Management
• English C1
• The ability to identify client’s needs and transform them into tasks
• Practical experience of working with assumptions

• Excellent interpersonal and communication skills

  Will be a plus:

• Understanding the principles of web design development
• Experience in IT sphere
  
  Tasks:
• Systematically develop strong relationship with client accounts
• Collaborate with each customer, identifying their needs and focusing on long-term cooperation
• Initialization of work with the client: distribution of tasks by departments, creating project reports
• Manage day-to-day communication with a client (updating amount of work through the project; being a facilitator between the designers’ team and a client; verification of deadlines; follow-up)
• Prepare reports on the daily/weekly activity

• Keep an eye on upsale/cross sale opportunities

   

  Working conditions:

• Performance-based bonus
• Opportunity to bring and implement ideas
• Career development and vertical growth
• Timely compensation with 100% tax coverage
• Extended coverage of professional course / program chosen by you 
• Accountant for tax obligations, handling sole proprietorship accounting
• Use of modern solutions and web technologies

• Paid vacations (24 paid days per year) and sick leaves

   

Recruitment Process: 30 min call - Test task (takes up to 2 hours) - Final interview.

If you believe you’d be a good fit, please send your CV!