Account Manager (B2B) in DTEK, TOV, Energetichna kompaniya

Become a part of the team that creates digital reality!

MODUS X — a Ukrainian IT company, a team of 650+ experienced specialists — we expand the horizons of business opportunities, unlocking the potential of people, ideas and technologies. We started and continue to support the digital transformation of DTEK and have been designing, developing and implementing business applications, complex IT and cyber security solutions, and data-driven products for the past 18 years. Now we have separated into a separate company in order to share our experience and expertise, remaining an IT support for those who bring light and contribute to the recovery of the country.

We are looking for an experienced Account Manager (Kyiv) with experience in selling complex IT solutions for the B2B segment, large companies and corporations in Ukraine.

2. Planning and protection of the client's IT strategy:

• formation and agreement with stakeholders of the client's IT strategy
• support of the implementation of the IT development strategy in the client's companies, monitoring of the fulfillment of goals
• formation and protection of the client's operational IT budget
• formation of the list of IT services that affect the continuity of the client's business processes
• determination of the list and cost of IT services in accordance with the client's needs

3. Development of customer and partnership relations:

• coordination of MODUS X actions within the scope of customer service — response to requests, problem solving, and dispute resolution
• control of the quality of the provided IT services, control of the restoration of the quality level defined by the contract
• relations with service providers and procurement of IT services from third parties

4. Control of the implementation of IT solutions at the client:

• management of the project portfolio - control of the budget, terms and quality of the services provided
• control of rational involvement IT resources within the framework of the development and implementation of the projects defined by the strategy
• control of the effectiveness of the implemented IT solutions defined by the strategy, coordination of their further scaling and development
• providing service support of the implemented IT solutions in accordance withabout the needs of the client, its strategy and requirements for the level of service quality

5. Initiation of changes in processes, configurations, capacities and availability of services for clients

6. Control of operational indicators of IT efficiency and informing clients about their changes

Skills:

2. Technical, organizational knowledge and understanding of business processes:

• understanding of the stages of selling high-tech products and solutions in the IT field
• knowledge of the processes of the sales department and customer service using IT services
• experience in concluding various types of contracts for the supply or purchase of IT services, such as fixed price, T&M, hybrid, success based, etc.
• ability to work with customer relationship management systems (for example, MS CRM Dynamic`s, Salesforce, CRM Creatio)

3. Analytical skills:

• excellent analytical skills, ability to work with large volumes of data and find insights in them
• ability to identify and understand trends in IT services
• ability to correctly interpret analysis results and draw conclusions
• skills to identify problems and find their cause based on data analysis
• constant monitoring of key performance indicators (KPI) and their analysis
• knowledge and ability to use analytical tools in their work (for example, Excel, Power BI, Google Analytics)

4. Skills in preparing and conducting presentations, experience in public of speeches

5. Organizational skills:

• careful and meticulous attention to details and deadlines
• ability to plan, manage tasks
• ability to effectively plan working hours, allocate and prioritize tasks
• ability to lead documentation, create reports, maintain the relevance of information and the purity of data on the client base

6. Autonomy and independence:

• ability to make decisions and act independently
• be able to take the initiative in solving problems and offer new ideas to improve processes both inside the company and externally client
• autonomy in the performance of tasks
• independently learn new skills and knowledge necessary to perform duties

7. Must be a team player

• ability to work effectively with other team members to achieve common goals
• ability provide and receive constructive feedback from colleagues and clients
• build trusting relationships with colleagues that promote effective teamwork

We offer:

• Official employment
• Competitive salary level and social guarantees
• Corporate health insurance program and employee psychological support program
• Working in the innovation park Unit City
• Learning opportunities and professional development (online courses, classroom training, master classes, professional communities)

We appreciate your interest in MODUS X and readiness to accept challenges. Here, everyone can reveal their talents and contribute to joint success. We invest in development, help you gain new knowledge and achieve professional goals.

Our team carefully reviews all applications, and if your candidacy meets the requirements of the vacancy, a recruiter will definitely contact you within 2 weeks.

More information about the company and our experience on the officialMODUS X page on LinkedIn.

By sending your resume to this vacancy, you give your consent to MODUS IX LLC to process your personal data in accordance with the Law of Ukraine "On Personal Data Protection". Consent is given, including for their processing in external systems, for the purpose of supporting the hiring process.