Account Manager in Speed & Function

We’re on the hunt for an Account Director for Speed & Function, a custom software development company.

The Ideal Candidate: We’re looking for someone with agency experience, entrepreneurial spirit and a solid understanding of business operations. The perfect fit would be a strategic thinker who can serve as a trusted advisor to our clients, fostering a creative and productive partnership. This role is pivotal in enabling co-creation between our team and our clients, driving their growth and, subsequently, ours.

Why Join Us? At Speed & Function, we’re not just about software development; we’re about creating meaningful connections that lead to innovative solutions and growth. We are a Deliberately Developmental Organization.

The clients are a mix of SME and enterprise, from startups to mature businesses to agencies (some being world-famous), who are in charge of building custom software applications, apps and large websites. The financial goal is to ensure $1,000,000 annual revenue maintenance with 30% growth managing a pipeline 2 times to that.

 

Responsibilities

• Research client business potential and how technology can unlock it.
• Build trust, understand client’s dreams and aspirations.
• Collect and leverage data to craft growth strategies for each account. Identify and remove blockers preventing high client scores.
• Refine a system of feedback collection from (and provision to) clients so we understand what capabilities should be developed on our side.
• Facilitate relationship-level retrospectives, resulting in constant improvement and increased trust.
• Prepare and negotiate proposals and other paperwork.
• Create and refine OKRs per account.
• Improve risk/expectations management.
• Lead the account management team from a guild perspective in a matrix reporting structure.
• Identify the need for training and facilitate it.
• Improve how we use Hubspot CRM, Databox, Google Sheets and a few other tools.
• Generate reports (weekly, monthly, quarterly, yearly) to ensure visibility across the organization and to provide a clear direction for the growth of the account management practice to top leadership.

Requirements

• 3+ years in client relationship management, biz dev, sales or related in the software development field, leading teams.
• Custom software agency or related experience (SaaS experience is not applicable).
• Ambition and ability to take full advantage of growth opportunities that emerge from working closely with the top leadership team and potential to reasonably quickly go to the next level.
• Should share the following values: free knowledge, available education for everyone, open mind, respect to the personality, diversity, technical challenges, intelligence, and continuous improvement.
• To implement the mission: To empower and engage people around the world to collect and develop educational content under a free license or in the public domain, and to disseminate it effectively and globally.
• Is a great communicator: skills of active listening, non-violent communication, facilitating meetings, and negotiating complicated ideas and concepts.
• Build trust and relationships.
• Understanding of how huge organizations with a high level of bureaucracy work (meaning long approving, a lot of people involved, etc).
• Ability to build trust and intimacy: easy-going, high level of empathy, etc. (according to Trusted Advisor).
• Ability to absorb a huge amount of information about client’s business and lots of aspects (structure, names, “politics” (meaning internal relations between stakeholders, etc.), projects)
• Able to convert deals under $50k. If not convert, track down reasons for losing independently.
• Write empathetic emails, write well “for millionaires”.
• Understand delivery and what we are selling. Understand the essence of client requests and effectively coordinate with the engineering team.
• Do Bizdev: see client business potential and how tech can unlock.