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CUSTOMER SUPPORT AGENT - Work from Home in RDV Group LTD

Posted more than 30 days ago

1324 views

11 applications   4 responses

RDV Group LTD
RDV Group LTD
Development
0
0 reviews
Alona E
Alona E
HR Manager
700 - 1200$
Without experience
Upper Intermediate
Remote work
The Support Agent will be responsible for understanding the customer issue, analyzing log files and other information in order to troubleshoot and resolve the matter at hand with the customer.

Responsibilities:

  • Excellent communication and presentation skills.
  • Excellent organizational and time management skills.
  • Ability to work effectively with all sorts of people.
  • Ability to pay close attention to details.
  • Ability to work a varied schedule that may include evenings, nights, and weekends.
  • Provide remote support services to customers.
  • Create Knowledge Articles from Support issues observed.
  • Be on call for after-hours support in rotation with other Support team members. 

Qualifications & Requirements:

  • Online casino and Sportsbook knowledge.
  • Fluent English level skills, other additional language skills (Russian, Spanish, Portuguese or German) will be considered as an advantage.
  • Excellent verbal and written communication skills.
  • Flexible time as we have 24hrs operation.
  • Ability to read and interpret all types of documents in English.
  • Intermediate computer skills.
Specializations: Support
Keywords: Support
700 - 1200$
Without experience
Upper Intermediate
Remote work
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