Account Manager / PSR in Nastya Bogachova

A position - Partner Success Representative - is opening in our team.

English language proficiency level from Upper-Intermediate.

Knowledge and skills we expect:

1. 1+ years of experience in the position of Account Manager/Sales Manager/BDM, in IT companies that provide outstaff/outsource services;

2. Understanding and experience in forming the need for further sales (Cross-sale/Up-sell);

3. Strong negotiation, listening, communication, persuasion, presentation and time management skills;

4. Experience of working with Enterprise level clients and communication with the top management of companies;

5. Knowledge of the English language at the spoken and written level

6. Proactivity, focus on results;

7. High level of self-organization and ability to work in a team;

8. Stress resistance and the ability to find an approach to different people;

9. Confident user of MS Office 365, MS Teams, Jira and others.

The results we expect from you:

1. Support of existing clients in the Manufacturing, E-commerce markets (international and large local companies);

2. Maintaining close communication with clients — building trusting relationships;

3. Creating sales forecasts and tracking progress during each quarter;

4. Conducting face-to-face and online meetings with clients to strengthen relationships and assess current client needs;

5. Expanding the scope of cooperation with clients, selling additional services — Cross-sale/Up-sell;

6. Coordination of commercial issues with clients (cost review, etc.) and extension of contracts;

7. Monitoring the provision of services to clients to ensure their satisfaction and efficiency;

8. Control of accounts receivable and resolution of issues related to it.

We guarantee:

1. Remote work format;

2. Full-time;

3. Paid leave of 24 calendar days;

4. Paid sick leave;

5. Corporate English language courses;

6. Corporate psychologist.