UX/UI Designer - 1203

UI/UX projects Remote November 2020 - February 2021 - created a medical application concept for the Dutch/Polish market making a full design cycle: Kick off, User Research, both Qualitative and Quantitative. Applied Empathy Mapping, JTBD, Mind Mapping as well as User Flow. Made medium-fidelity prototypes and held User Testing. In order to create an intuitive and user-friendly experience, I applied the Heuristic method and Human interface guidelines, transforming the UX experience into UI. - worked on the UI part of a website as well as on responsive mobile design. During the project, I held a competitive analysis, created a Mind map and applied my knowledge about grids, typography, and appealing colour palettes. Google Ads Account Manager TTEC on behalf of Google July 2018 - January 2020 - Account Manager at Google office in Krakow, 360 accounts assessed per quarter - Being responsible for assigned portfolio, optimizing clients' Google Ads campaigns, ensuring that customer expectations are met, reaching up to 110% of target monthly - Being an advisor for companies in relation to their online advertising campaigns, having a significant impact on their online business marketing - Analyzing clients’ Google Ads accounts using Google Analytics and Google Optimize tools - Being a constructive and visible part of a 15 man strong Google Ads team aimed at creating unique customer experiences Customer Service Trainee AON Poland February 2018 - April 2018 - Maintaining customer accounts by recording account information - Resolving service problems by clarifying the customer's query - Contributing to team efforts by meeting targets - Managing a constant stream of incoming telephone conversations - Providing accurate, valid and complete information Skills Figma, User Experience, Prototyping, Product Design, Product thinking, Negotiations, Mind Mapping, Communication, UX prototype, Design Thinking practices, Adaptive Design, Strategic Planning, User Interface, UI/UX, Responsive Design, Product Roadmap, Web Design, Mobile Design, User Research